Ronie Lilang

RONIE M. LILANG -- WORK EXPERIENCE Sitel Technical Support/Team Leader Duties Cable troubleshooting over the phone and chat Technician appointment setting Receiver and TV setup Account documentation Case management Callbacks Take sup calls Monitor calls Coach agents Manage and update metrics Send reports to Operations Manager Team huddle and discussion Comcast – US Cable Provider January 2015 – July 2017 Convergys Technical Support Mobile phone troubleshooting over the phone Manage signal connections Upselling of products and services Phone replacement Account documentation Contact courier for shipping update Optus – Australian Telecom Orange – UK Telecom January 2014 – December 2014 Stream Global Services Technical Support Duties Hardware components troubleshooting Part replacements Warranty upgrade and renewal Upselling of products and services Technician appointment settings Remote access for better resolution Manage metrics Account documentation Computer setup Dell XPS – US Campaign for Computer February 2010 – November 2013 PERSONAL INFORMATION Nickname:Ronie Age:30 years Old Address:#67 Paharang West Batangas City 4200 Philippines Date of Birth:August 10, 1987 Nationality:Filipino Civil Status:Single Skills & Strengths English fluency Strong background in customer service support for technical, customer care, email and chat campaigns Account management, documentation, case investigation, data entry and update Knowledgeable in some computer applications Decision making, focused, hardworking, reliable