RONETH GARCIA
CUSTOMER SERVICE SUPPORT, VIRTUAL ASSISTANT
AND DATA ENTRY SPECIALIST
PROFILE
EMPLOYMENT HISTORY
I am a person with determination and a “can do” attitude. I
love helping people and a hardworking mother. My
listening skill taught me to be a good problem solver as I
understand the emotions of others. I am fast learner and
still eager to learn new things to broaden my knowledge
and skills as a professional and an individual.
CUSTOMER SERVICE SPECIALIST
December 2013 - January 2017
AREAS OF EXPERTISE
- Customer Service Support
- Real Estate Virtual Assistant
- Email Handling
- Data Entry
- Research
- Communication
- Telemarketing
Managing incoming calls and customer service inquiries Opens customer
accounts by recording account information. Resolves product or service
problems by clarifying the customer's complaint, determining the cause of
the problem, explaining the best solution to solve the problem, adjustment
and following up to ensure resolution. Identifying and assessing customers’
needs to achieve satisfaction thru calls and e-mails.
TELEMARKETER
November 2012 - November 2013
Deliver prepared sales talks, reading from scripts that describe products or
services, in order to persuade potential customers to purchase our products
and services. Identifies prospects by reading telephone and zip code
directories and other prepared listings. Completes orders by recording
names, addresses, and purchases; referring orders for filling. Secures
information by completing data base backups.Contributes to team effort by
accomplishing related results as needed.
CONTACT DETAILS-
MANUAL QA SOFTWARE TESTER
October 2018 - Freelance
jalaric125
Performed testing, functional testing and scalability testing. We write and
execute test cases. Report all errors or bugs traced during testing and needs
to know when to validate and verify test cases. Carry out testing as per the
defined procedures.
-twitter.com/GarciaRoneth
www.facebook.com/thenorgaraver
www.linkedin.com/in/roneth-garcia-/
VIRTUAL ASSISTANT
November 2018 - Freelance
MAIN INTERESTS
TOOLS AND APPS
Travel
Microsoft Office Program
Martial Arts
Google Suites
Swimming
Skype, Zoom, Whatsapp
Trekking
Canva
Doing research to gather information to a page for lead generation and outreach
marketing.
DATA ENTRY SPECIALIST
December 2019 - Freelance
Uploading photos and information of a real estate property to company's
website for marketing.
Internet
EDUCATION HISTORY
REFERENCES
MARIA KORINA BERTULFO
CEO & Founder of Filipina Homebased Moms-LENNIE NOBLEZA
Customer Service Team Leader at EastWest Bank-
UNIVERSITY OF CALOOCAN CITY
BA in Political Science | University Scholar - 2012
TALA HIGH SCHOOL-
