Roneth C Garcia

RONETH GARCIA CUSTOMER SERVICE SUPPORT, VIRTUAL ASSISTANT AND DATA ENTRY SPECIALIST PROFILE EMPLOYMENT HISTORY I am a person with determination and a “can do” attitude. I love helping people and a hardworking mother. My listening skill taught me to be a good problem solver as I understand the emotions of others. I am fast learner and still eager to learn new things to broaden my knowledge and skills as a professional and an individual. CUSTOMER SERVICE SPECIALIST December 2013 - January 2017 AREAS OF EXPERTISE - Customer Service Support - Real Estate Virtual Assistant - Email Handling - Data Entry - Research - Communication - Telemarketing Managing incoming calls and customer service inquiries Opens customer accounts by recording account information. Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, explaining the best solution to solve the problem, adjustment and following up to ensure resolution. Identifying and assessing customers’ needs to achieve satisfaction thru calls and e-mails. TELEMARKETER November 2012 - November 2013 Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase our products and services. Identifies prospects by reading telephone and zip code directories and other prepared listings. Completes orders by recording names, addresses, and purchases; referring orders for filling. Secures information by completing data base backups.Contributes to team effort by accomplishing related results as needed. CONTACT DETAILS- MANUAL QA SOFTWARE TESTER October 2018 - Freelance jalaric125 Performed testing, functional testing and scalability testing. We write and execute test cases. Report all errors or bugs traced during testing and needs to know when to validate and verify test cases. Carry out testing as per the defined procedures. -twitter.com/GarciaRoneth www.facebook.com/thenorgaraver www.linkedin.com/in/roneth-garcia-/ VIRTUAL ASSISTANT November 2018 - Freelance MAIN INTERESTS TOOLS AND APPS Travel Microsoft Office Program Martial Arts Google Suites Swimming Skype, Zoom, Whatsapp Trekking Canva Doing research to gather information to a page for lead generation and outreach marketing. DATA ENTRY SPECIALIST December 2019 - Freelance Uploading photos and information of a real estate property to company's website for marketing. Internet EDUCATION HISTORY REFERENCES MARIA KORINA BERTULFO CEO & Founder of Filipina Homebased Moms-LENNIE NOBLEZA Customer Service Team Leader at EastWest Bank- UNIVERSITY OF CALOOCAN CITY BA in Political Science | University Scholar - 2012 TALA HIGH SCHOOL-