Ronel Fernandez

 Ronel C. Fernandez Purok 13- C Emma Village, Panacan, Davao City-,- VIRTUAL ASSISTANT 1.) Synnex – Concentrix Corporation IT Building 1, Damosa IT Park,J.P. Laurel Ave.Davao City March 2007-January 2009 Linksys by Cisco Product Support Representative 2.) Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave.,Makati City March 2009-January 2012 Wyndham Hotels Executive and Apprentice(ATL)-Travel and Hospitality 3.) Open Access Marketing Philippines Inc. The Jaka Building 6780 Ayala Ave., PH2Makati City September 2010- November 2010 Comcast, Cox, Optimumonline Part Time Inbound Sales Agent 4.) GnGn EikaiwaNovember 15,2011 – January- Goodwill Bldng Sen. Gil Puyat Ave., Makati City Part time Online English Teacher 5.) VXI Global Inc.March 2012 - August 2013 Robinsons Cybergate ,J.P. Laurel Ave. Davao City Tier 2(escalation) Techinical Support Representative 6.) Convergys Philippines September 2013 - Present Abreeza Corporate Office,Bajada, Davao City Macys Team Lead Trainee/Resolutions Specialist 7.) Point B education Aug 2016 – Nov 2016 Virtual Assistant / Podcaster 8.) Realty Options Incorporated/ Property Depot Part Time Real Estate Sales Affiliate Job Description 1.)Apply technical knowledge and procedures when servicing customer at the same time provide comprehensive and quality customer care at all times. Provide appropriate and accurate responses to customer queries. Communicate effectively and efficiently with internal and external customers. 2.)Responsible for exceptional sales with excellent customer service at the same time do some upselling. Lead in a microteam and second in command in the absence of the Team Lead. Responsible for coaching team members(especially new members),internal QA calibration and weekly call monitoring. 3.)Discharge the role with such efficiency ,accuracy and effectiveness such that the work is contributing to clientele’s (US biggest broadband companies Comcast, Cox, Optimum online, Roadrunner) productivity and growth, and at the same time always conscious of the exploration and opportunities not only for the company but also for the customers of company’s clientele. 4.) Provide quality English instruction to foreign students. Create and deliver ESL lesson plans using reading, writing, speaking , and listening strategies. 5.) Provides exceptional technical support,level 2 support,process and explain basic billing inquiry and do some upselling for our customers(US oldest TelCo and one of the biggest ISP in the US). 6.) Team leader,coaches and motivates new hires for our growing team. Provides thorough resolutions to complicated concerns,receives supervisory calls and make sure its resolved so the customer will be very satisfied. Macys Personal Online shopper (biggest and the founding retail store in the USA) 7.) Transcribe a podcast interview for real estate businesses and health or life coaches. 8.) Technical Skills Operating System: MS Windows 7,vista,XP,2000,ME,NT,MAC OS,Proficient in Networking,Android Software: MS Word,Powerpoint,Excel,Outlook,VPN Networking:Linksys wired and wireless routers,switches,wired and wireless LAN cards,VPN,DNS, NAT, TCP/IP, DHCP,VOIP, CAT6,wireless range expanders,modem Certifications Convergys Team Lead On boarding(courses; Leaders as coaches, timekeeping basics) Sep 2014 Assistant Team Lead Program with courses: Developing Lasting Personal Effectiveness,Customer Focus in Action, and Influencing Performance Through Effective Coaching ,  Nov 2010 Apprentice Certification Program ,  May 2011 Peer Training Program ,  Mar 2011 Peer Coaching Program of Wyndham ,  Dec 2010  Call Center Agent Workshop,  2007  Microsoft STEP-UP Project ,  2006 Trainings/Seminars Attended Invert Free VA training Get it Done Outsourcing VA Seminar Stephen Covey The 7 habits of highly effective people Wheeler Points by Elmer Wheeler How to Prepare for 2017 | Brian Tracy Accomplishments VXI Division Morrigan’s Top 4 Agent , January 2013 Convergys Top5 Agent, July 2014 Education Completed three years toward BS in Electronics and Communications Engineering, University of Southeastern Philippines, 2006