Ronee Concepcion

I am a professional Customer Support Associate and an eBay Product Listing Expert and I specialize in handling inbound and outbound calls as well as managing Seller's Account which includes their Listings, Transactions and also Feedback.

I have more than a fruitful 1 year of experience as a Customer Support Associate for eBay attending to inbound calls from North America. I have the necessary knowledge required in handling a Seller's Account and most especially listing products since my job as a Customer Support was to help callers list their items. Depending on their request I can list the item with them on the phone or I can list their item on their behalf.

Notable eBay account management skills:

• Product Listing (Effective Title Creation, Filling out the necessary and important item specifics, eBay Motors Listings, Multi-variation Listings, etc...)

• Turbo Lister

• Managing Listings

• Managing Buyers

• Setting up APM (Automatic Payment Method)

• Canceling Billing Agreement for APM

• Managing Transactions

• Updating Product Inventory

• Workarounds for common account issues

• Diagnosing account issues

• Handling negative feedback

I also have relevant knowledge with the following programs than also help with Product Listings:

• Microsoft Office

• Adobe Photoshop

I have a Bachelor's Degree in Hotel and Restaurant Management with actual training experience on the field specifically in the Human Resource, Accounting, Dining and Kitchen Departments. Although prior to having experience in the BPO industry I have been a Cook in 2 kitchens for an accumulative of a year.