RONALINDA
RUBION
Cypresstowers, Taguig--Ronalinda Rubion
operationminimalist.com
OBJECTIVE
To accomplish and fulfill my desire to be happy in an environment where I can offer my
experiences and gain more. To learn more as I grow in a company who is willing to give
me a chance to improve and use many other skills that I have and am willing to learn if
given the opportunity.
EDUCATION
Bachelor of Secondary Education, Mathematics | Clarendon College
OCTOBER 2006– MARCH 2008
Consistent Provincial Scholar, Internship Abroad Participant
Bachelor of Secondary Education, Mathematics | Roxas College
JUNE 2004 – OCTOBER 2006
Provincial Scholar
EXPERIENCE
Real-time Analyst | Cimpress Philippines Inc
APRIL 2017 – FEB 2020
Responsible for real-time management of the centers’ service level performance for all
contact channels. This includes ensuring that agents remain in adherence to their
schedules and shrinkage activities continue to occur as planned or as best as
performance allows and managing Domain Service Level Targets and deploying
mitigation strategies when service levels are below target. Also, the Real-Time Analyst
executes contingency plans for outages or other emergencies and collaborates crossfunctionally to ensure speedy recoveries.
Senior Customer Associate | HCL Technologies
JANUARY 2017 – MARCH 2017
As a customer associate, I am responsible for answering and logging the queries of
customers and analyzing of call logs in order to discover any underlying issues or trends.
Grade 3,5 and 6 Mathematics Teacher | Assumption College Sriracha
AUGUST 2015 – OCTOBER 2016
Planning, preparing and delivering lessons to all assigned classes and disciplines,
assigning work, correcting and marking work carried out by his/her students;
communicating, consulting and co-operating with other members of the school staff,
including those having posts of special responsibility and parents/guardians to ensure
the best interest of students; reviewing and evaluating one’s own teaching and learning
strategies, methodologies and programme/s in line with the National Curriculum
Framework guidelines.
Technical Support Representative | 24/7 Customer Philippines Inc
NOVEMBER 2012 – MAY 2014
As a technical support representative, I am responsible for answering and logging the
queries of customers and analyzing the root cause of the technical issue with underlying
concerns, performing troubleshooting steps as trained and through experience.
Grade 4 English Teacher| Pongsuwan Wittaya School
DECEMBER 2011 – MARCH 2012
Grade 6 Mathematics Teacher| Sararas Ektra School
MAY 2008 – MARCH 2011
SKILLS
● Well- developed communication skills
demonstrated through teaching,
positive interaction with individuals at
all levels and effectively speaking with
students, using calm, clear tone.
● Critical thinking expressed in solving a
variety of problems, may it be inside or
outside the classroom often under a
tight deadline, answering difficult
questions from students on the spot,
solving conflicts between students,
revising lesson plans, dealing with issues
among colleagues and knowing what
resources to use to solve questions
quickly and effectively.
REFERENCES
Upon request.
2
● Strong interpersonal skills and the
ability to communicate with many
different levels of personnel.
● Strong skills in Microsoft Office
with emphasis on Excel
● Data analysis and reporting
