Ronald Pedrosa

RONALD TAYONE PEDROSA Davao City, Philippines- - Objectives 1. To find a job that best suits my expertise in English writing and speaking. 2. To be a part of a working community that cultivates intellectual and emotional growth together with experience. Personal Information Date of Birth: May 14, 1994 Place of Birth: Davao City Citizenship: Filipino Gender: Male Marital Status: Single Work Experience 1. Position: Customer Service Representative (Email/Chat/Phone) Description: This is for an e-commerce platform, which includes order processing, dropshipping and other admin tasks. My job, however, focused on replying to customer queries via email and chat, and also taking inbound and outbound calls from/to customers. Employer: Six Eleven Global Teleservices Duration: 8 months 2. Position: Customer Service Representative (Phone) Description: This is for an online travel agency, that handles flight and hotel bookings/reservations/changes, car rentals and events. My job specifically was to answer calls from customers. Employer: Teleperformance Davao Duration: 6 months 3. Position: Quality Assurance Specialist Description: This is for an e-commerce platform based in Australia (The Iconic) and Philippines (Zalora). My job was to ensure quality in each email that my team sends to our customers. At the same time, I did other admin tasks such as order processing, data entry, creating email templates, writing FAQ’s and product descriptions, conducting email calibrations and generating reports of agent stats and top customer queries via Zendesk to assure productivity, performance and efficiency of the team. Employer: Teleperformance Davao Duration: 1 year and 2 months 4. Position: Real Estate Appointment Setter (Email/Phone) Description: As a virtual assistant for this company, I handled several clients for different accounts. One of my accounts was a real estate company. My job basically was I contacted potential customers/leads to set up an appointment to view or list properties for sale. At the same time, I also did some admin tasks like data entry, reporting and invoice creation. Employer: Pepper Virtual Assistance Duration: 6 months 5. Position: Customer Service Representative (Email/Phone) Description: This is for an online flower delivery (Bouqs.com). I answered customer emails about delivery, shipping, order issues, and updates. I also had to call customers who requested for a call back. Employer: Offsourcing Philippines Duration: 5 months 6. Position: Data Entry Description: My job was to list down all the Youtube users who reuploaded my clients videos for copyright purposes. The main tool used for this job was Microsoft Excel. Employer: Offsourcing Philippines Duration: 6 months 7. Position: Customer Service Representative (Email/Phone) Description: This is for an online fundraising website. I answered customer emails and phone calls about their existing account, billing, website navigation, and promotion tips. I also set appointments for potential clients, and conducted trainings about the entire site, including CRM and enterprise. Employer: Offsourcing Philippines Duration: 1 year and 1 months 8. Position: Billing and Sales Expert (Phone) Description: This is for AT&T. My job was to answer phone calls from customers about our products, their existing acquisitions, and bills. I also had to sell and upsell our products. Employer: VXI Global Holdings Duration: 1 year and 1 month Education Tertiary: Bukidnon State University -) Bachelor of Elementary Education Major in English Secondary Education: Bagong Silang High School -) Primary Education: Don Julian Rodriguez Sr. Elementary School -) Skills 1. Proficient in written and oral English 2. Technical Skills: Windows XP, Windows 2007, Linux Operating System 3. Virtual Assistance 4. Public Speaking 5. Customer Service (Email, Chat, Phone) 6. Zendesk, Desk 7.CRM 8.Quality Assurance 9.Shopify, Amazon, eBay 10. Dropshipping, Warehouse Management 11.Order processing, Invoice Creation 12.Property Management, Appointment Setting, Cold Calling 13.Data Entry, Research 14.Google Docs, Hangouts, Slack, Trello 15.Gmail, Yahoo Mail, Zimbra, Outlook 16.Photoshop, Illustrator, Premier 17. Others: A good listener, an interpretive thinker, creative, has high attention to detail, positive and pro-active, flexible and able to react quickly, good negotiation skills 18. Can work under minimum supervision. REFERENCES Mr. Myke Arlo Alferez Offsourcing – Senior Media Buyer - Mr. Ian Garfield Pilonggo OneRent – Leasing Manager - Mr. Rhoy-Virgil Jumunong Teleperformance Indonesia – Operations Manager -