ACADEMIC HISTORY
International Electronics and Technical Institute
Information Technology | 3rd year undergraduate
RONALD MICHAEL
DE CASTRO
TECHNICAL SUPPORT SPECIALIST
CAREER GOALS
My goal is to be able to apply all the
knowledge and experience I have gained to
help in the company’s operation. I also aim to
further develop my knowledge and skills as I
grow with the company.
SKILLS & INTERESTS
Building a PC from scratch
Network Troubleshooting
Computer Programming, Installation
Certifications:
National Certificate (NC2)
Microsoft Office PowerPoint
Microsoft Office Excel
Microsoft Word
Gumaca National High School
Team Captain | Eagle Scout
Team Captain, Soccer Team
Competed in various competitions on a
provincial level
Eagle Scout, Boy Scout of the Philippines
Guitarist, High School band from Freshman to
Senior year
CAREER HISTORY
Sr. Product Specialist
Optum Global Solutions | January 2019 - Present
Provided troubleshooting for a health
insurance's web such as password reset,
providing tickets for known issues
Also provided customer service support such as
placing order of prescriptions over the call,
checking of order status to name a few
Computer's hardware and software
CISCO & SAP
Photo and Video Editing
Microsoft Office
Strong Leadership
Fluent in English and Tagalog, both
written and verbal
REACH ME AT--
Technical Support Representative
Convergys Philippines | February 2015 - December 2018
Scrubbed cases and taking in escalations as a
Case Mentor
Subject Matter Expert (SME)
Provided troubleshooting for a well-known
computer brand for both business and
household use
Jr. Product Demonstrator
Freris Trading & General Merchandise | November 2012
- March 2013
Doing product demos for Toy Kingdom to name
a few.
-
Las Piñas City, Philippines
Technical Assistant
Box of Smiles | May 2011 - October 2012
Assistant for a photo booth company
