Ronald Jimena

Ronald R. Jimena Blk 24 Lot 3 Santevi, San Pablo, Laguna •- •-• linkedin.com/in/ronald-j- • https://www.salesforce.com/trailblazer/rjimena2 Salesforce Consultant Skilled Salesforce Administrator/Consultant with a robust background in business analysis. Specialized in Service Cloud and Sales Cloud, I excel in Salesforce automation, utilizing tools like process builder, flow, workflow, and formula. With a deep understanding of triggers, I am proactive and forwardthinking, dedicated to leveraging technology for continuous career growth and development. WORK EXPERIENCE • • • • • • Simplus • 03/2022 - Present Salesforce Administrator - Handling Administrative tasks in Salesforce, user management, process improvements, process automation, reports and dashboards. Cognizant • 11/2018 - 03/2022 Salesforce Administrator - Handling Salesforce support cases from multiple organizations to meet their requirements, salesforce consulting RingCentral • 01/2018 - 10/2018 Techinical support - Accepting calls as a VoIP technical support, configuring GUI and assigning IP on IP phones for RC SYKES• 06/2017-01/2018 Technical Support Agent - Answering calls for Google Chromecast queries and customers needing assistance. Convergys • 12/2015 - 08/2017 Subject Matter Expert - Administrative tasks and assisting Telstra agents with their questions regarding process and handling supervisory calls Wipro Limited • 08/2016 - 02/2017 Technical Support Agent - Answering calls and emails as a technical support for Harman Kardon EDUCATION • Bachelor's degree in Business Administration University of Caloocan City • 01/2009 - 01/2013 CERTIFICATIONS • • • • • Salesforce Certified Service Cloud Consultant Salesforce Certified Sales Cloud Consultant Salesforce Certified Advanced Administrator (SCAA) Salesforce Certified Platform App Builder Certification Salesforce Certified Administrator (SCA) PROFESSIONAL SKILLS Salesforce Expertise: • • • • • Salesforce.com Administration Salesforce Reporting and Analytics Workflow Rules and Process Builder Salesforce Formula and Validation Rules Basic Salesforce Apex Programming Customer Relationship Management (CRM): • Technical Support and Issue Resolution • Enhancing Customer Satisfaction through Effective Solutions Process Optimization and Automation: • • • Process Automation and Streamlining Business Analysis for Process Enhancement Business Requirements Gathering and Analysis Problem Solving and Critical Thinking: • • Identifying and Resolving Complex Issues Applying Critical Thinking for Innovative Solutions Analytical Skills: • • Data Analysis and Interpretation Utilizing Analytical Insights for Informed Decision Making Software Proficiency: • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)