Ronald Gutierrez Alcabedos

Ronald G. Alcabedos Blk 11, Lot 9, Villa Czarina, Brgy. Cuayan, Angeles City, Pampanga, Philippines -- ​ Professional Summary Expert in data analysis, process optimization, and strategic planning. Skilled in leveraging data-driven insights to support decision-making and enhance business operations. Passionate about exploring complex datasets and uncovering trends. Seeking to contribute as Business Analyst, utilizing expertise in data visualization, statistical analysis, and process improvement to drive organizational success. Skills Develop Power BI dashboard to identify trends and streamlined data integration from Excel into Power BI, leading to a more seamless data analysis. Creating interactive visual reports using BI tools to synthesize a range of data to provide insight into business performance and potential revenue streams Collaborating with teams and managers to identify the source of the issue they're trying to solve to help businesses better understand their data, identify trends, and forecast future results. Identifying key performance indicators (KPI) to help companies adjust and fulfill objectives. Data dashboard design Data visualization Data analysis Advanced Excel Business intelligence analysis Database management uploads data via Sharepoint Analytical skills Problem-solving abilities Adaptability Data and analytics SQL and databases Knowledge about Salesforce, Tableau, Zendesk and CRM tools. Streamline processes, automate repetitive tasks, and improve efficiency by using Power Pivot, Power Query and Power Automate. INDUSTRY EXPERIENCE Concentrix May 2022 – May 2025 4th Floor, BPO Bldg. Tech Hub1 SM Clark. Manuel A. Roxas Highway, Brgy. Malabanias Angeles City Pampanga, Philippines. Sutherland Global Services Philippines February 2007 – May 2022 The Plaza Building, Bertaphil II, Bertaphil Compound, Jose Abad Santos Ave., CSEZ, Clarkfield, Pampanga, Philippines Position Responsibilities Business Analyst (August 2024 - May 2025) Reduced manual data entry errors by automating routine tasks using SQL scripts and ETL tools. Standardized best practices in report generation across departments to ensure consistency in presentation formats as well as analysis methodologies employed. Participated actively in stakeholder meetings, presenting data-driven insights and recommendations to support business growth initiatives. Collected data from wide-ranging sources. Developed intelligence-sharing dashboards, providing company-wide access to collected data. Provided ad-hoc reports for executive leadership team to support informed decision-making during critical situations or periods of change management. Implemented robust data warehousing solutions that provided a single source of truth for critical business information. Mentored junior analysts in advanced statistical techniques to enhance their skillsets in developing meaningful business insights. Designed customized data collection models for specific visualization tasks. Associate – Real Time Analyst (May 2022 – August 2024) Maximized agent adherence to schedule by implementing real-time adjustments based on call volume fluctuations. Increased operational efficiency with thorough analysis of key performance indicators and implementation of best practices. Developed comprehensive reports to inform decision-making, highlighting trends and opportunities for improvement. Monitored real-time adherence rates, identifying potential risks to service delivery goals and taking corrective actions when needed. Managed intraday staffing levels to ensure optimal coverage during peak periods and unexpected events. Optimized workforce distribution by analyzing historical data and trends in real time. Collaborated with management to develop targeted action plans for addressing performance gaps. Maintained service level agreements by closely monitoring performance metrics and adjusting staffing levels as necessary. Implemented process improvements that led to increased agent availability during high-demand periods. Produced detailed and relevant reports for use in making business decisions. Compiled research data and gave professional presentations highlighting finds and recommended optimizations. Sr. Specialist - Reporting Analyst (April 2012 up to May 2022) Maintains a wide array of data-related business processes and reporting. This involves both entering information into existing databases and creating new processes and programs to accurately input and store critical data. Also works with data structures and metadata to ensure consistency, security, and accessibility. Prepare business documents and presentations for upper management and executives. Uses data-gathering and modeling strategies to provide an overview of new processes and enhanced procedures for business-wide reporting. Designs database and data management systems for company-wide deployment Sr. Specialist - Real Time Analyst (Dec 2010 - April 2012) Monitors site to ensure optimal staffing levels Adjust intraday forecasts derived from understood business drivers to determine required staffing levels by projecting call volumes, call duration, and required staffing levels using current trends and historical data. Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals. Technical Support Representative for McAfee, Intuit and UOL (Feb 2007 – Dec 2010) Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions. Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience. Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes. Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times. Bachelor of Science in Information Technology Holy Angel University Sto. Rosario St. Angeles City- Holy Angel University - Highschool Sto. Rosario St. Angeles City- Domo Professional Certified – February 2025 Louie Sison Senior Account Manager – Reporting Analyst Sutherland Global Services The Plaza Building, Bertaphil II, Bertaphil Compound, Jose Abad Santos Ave., CSEZ, Clarkfield, Pampanga, Philippines +63 - Arman Reyes Senior Account Manager – Real Time Analyst WNS Global Services 9th Floor, 1880 Building, Eastwood Avenue, Eastwood Cyberpark, Libis, Quezon City, 1110 Metro Manila +63 - I hereby certify that the above mentioned information are true and correct to the best of my knowledge and belief. Ronald G. Alcabedos