- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Age:
- 42 years old
- Location:
- Lapu Lapu, Cebu, Philippines
- Experience:
- 11 years
RONALD ROJAS GALLEROS
Current Location:
Mobile #:
Email:
1st Address:
2nd Address:
Lapu-Lapu City
--BLk19 Lt 24 La Aldea Mactan Lapu-Lapu City
Pahyo Aliwanay Balamban Cebu ,Philippines
Contact Person: Richel Mae Tubiano
Mobile:
-
Objective:
Hard-work, Honesty, Punctuality, Work dedicated attitude and a Quality Customer
Satisfaction are the main objective that I can offer to all. I will give 100% of my abilities and you will not
regret on hiring me as one of your employee.
Skill Advancement:
Graduate of B.S. in Computer Engineering
MTA Network Fundamentals Certified of Microsoft Certification number: F-
Studied and graduated as a Fiber Optic Technician in Comsofil Riyadh
Knowledge in Office 365 Admin Center
Knowledge in Windows Server 2003/2008 and Studying 2012 Server
Knowledge in photo-shop, auto-cad, Illustrator
Knowledge in MS Office 2003 – 2013 / Office 365
Knowledge in VMware
Knowledge in Hyper V
Knowledge in Citrix director / App center
Knowledge in PABX connection
Knowledge in Cisco Switch Configuration
Upcoming Certification Exam:
CCNA (200-125)
Reviewing MTA Windows Server Administration ( exam to follow )
Reviewing MCSA certification (exam to follow)
Job Experience
Optimal Networks Inc. (US company) - ( Qwest BPO )
Project: Optimal Networks, Inc. Remote Support Specialist
Optimal Networks, Inc. is an IT consulting services which provides comprehensive computer and networks
support services to small and mid-sized businesses, associations and law firms
Role and Team Size: Remote Services Engineer – Tier1
With 1 Managing Director, 1 Team Lead, 3 Tier-3, 1 Tier-2 and 4 Tier-1.
Technology:
Windows Operating System, Office 365, IP Phone systems, Windows Server 2012 and 2016, Exchange Server
2016, MS Active Directory, Printer Networking, Citrix applications (Workspace, AppCenter and Director)
Responsibilities:
Troubleshooting and Support of Windows desktop Operating System and other technologies below:
a. Microsoft Office 365
b. Microsoft Exchange online and on-premise
c. Microsoft Active Directory
d. Microsoft Remote Desktop Services
e. Network Printing and IP Phone Systems
f. Microsoft Goup Policies
g. Citrix Technology for remote Desktop (Workspace, AppCenter, Citrix Director)
h. Microsoft Azure, SharePoint and Windows PowerShell
o
o
Adhering to the proper SLAs and resolving issues on time
Making sure proper escalation is initiated on critical issues
Pamocor Group of Companies
IT OFFICER (March 11, 2019 - Nov 1)
Manage all 7 branches in terms of Desktop and laptop support ( 300 + employees )
IT Asset and inventory on all IT related equipment
Manage CCTV DVR connectivity and installation
Manage PABX connectivity and end-user telephone lines
Manage Server Hyper-V for AD-DS
Manage 7 Email domain account (Justhost )
Manage and maintain server back-up using Cobian backup
Surnouf Information Technology ( Al Muruj , Riyadh KSA )
Technical Support Supervisor (January 5, 2017 – Dec 22, 2018)
- 24/7 Technical Support on SATO devices / Printers.
- 24/7 Technical Support on CADI products, RFID solutions on infant monitoring
- CCTV Installation and monitoring (NVR, DVR - HIKVISION, SAMSUNG)
- IT support for all employee in the company,
- Maintain Office LAN connectivity
- Maintain PABX Connectivity
- Manage Spare parts of all SATO and CADI devices.
- Manage Barcode Readers / PDA Products (Zebra, Hovetii and Cilico )
RONALD ROJAS GALLEROS
Email:
-
Mobile #: -
Detecon Al-Saudia Inc.
IT Software Technician (Nov 1, 2015- Dec. 31 2016) (Saudi Telecom Company MST-Project)
Job description:
Supporting the need of the entire employee of the project on their IT related concern from maintenance center
across Saudi Arabia.
Maintaining the asset inventory up-to-date.
Monitoring the server connectivity and make sure it’s all running well.
Checking email user account regularly and making sure that their account is not disabled or locked out
Installing updates on software regularly.
Check the antivirus updates regularly.
Check Domain Account user and make sure they have the up-to-date employee details including their mobile
contact number.
Analyzed OTDR trace result
Device used:
Cisco Catalyst 3750 switch
Agilent E6000 series mini OTDR
INNO view 60s
Noyes OFL280 Flex tester
Windows Server 2008 for VM server
Net Support Manager ( For remoting desktop all over the kingdom of Saudi )
Accenture Philippines (Robinson Cyber gate Fuente Cebu)
Network Engineer (March 2012 –Nov. 2015) (Verizon Business USA)
Job description:
Making sure to troubleshoot the circuit on a minimal outage time
Quality troubleshooting on T1/T3 , DS0/DS1/DS3 and Ethernet Circuit
Checking circuit reliability and make sure no packet loss on the circuit going to the customer
Coordinating with the field technician for a head-2-head troubleshooting to resist customer downtime
Minimize the outage time of the ticket to give a quality customer satisfaction
Coordinate with the costumer NOC for further testing of the circuit
As a Proactive Tech on Verizon, we monitor alarms and transfer ticket to the correct workgroup as fast
as we can.
As a Data Physical tech on DS0/DS1 T1/T3, we provide quality troubleshooting, testing the circuit from
Smartjack to CSU real-time, and making sure that the circuit is error free and circuit is up before we
resolve the ticket.
As a Data Logical tech for Ethernet Circuit. We also provide quality troubleshooting. Making sure that
the NID device or Beas Box is error free and circuit is up on customer side. We also guide the
costumer if we found that there’s a problem on their device or Equipment
The important of troubleshooting is to provide customer satisfaction and make sure that you give a
quality of service on your work and follow the standards.
DXC’s used:
Titan5500 WBDXC
- Media Converter / Beas Box (Ethernet Box)
Alcatel 1671 WBDXC
Alcatel 1630 and 1631 WBDXC
DXC 1/0 NBDXC
GGS Technical Publication Services (BDO Bldg, Ayala Business Park)
Parts Analyst/Illustrator (January 2012– March 2012) Caterpillar Inc.
Check the submitted engineering drawing from Caterpillar for the quality purposes.
Making sure there’s no error on the ISO drawing before we finalize and submit the drawing
We are very sensitive on the details on the drawing for us to give quality support on the costumer
Tools Used:
AutoCAD
Isodraw
Adobe illustrator, Adobe Photoshop
Eastland Property Ventures Inc.
(Kasambagan Mabolo Cebu City)
IT Officer (September 2010– January 2012)
Working as an IT admin and to maintain and manage the company network and server are my
primary task.
Checking server connectivity and making sure that all servers are running well.
Maintaining PABX connection and make sure all the phone is working well so that the internal
communication of the company will be not interrupted.
Minimize Outside calls (long-distance call or mobile calls ) to reduce company cost
Always monitor and back-up CCTV files
Maintaining CCTV on the company bldg. and on-site project so that the higher management can
view on their laptop and also monitor site project as well
Maintain 16 Wi-Fi access points on the tenant’s hotel and make sure Internet is running ok.
Daily differential back-up and a weekly Full back-up on servers
Supporting the entire employee including site employee on their IT related concerns.
Making sure Switches, ROUTERS, PaBX, Servers and CCTV are running ok.
Device used :
Windows Server 2003
Broadcom PABX
Mid-Tower Server
Windows 7 and Windows XP for desktop
3com switches
RONALD ROJAS GALLEROS
Email:
-
Mobile #: -
LELAMZ Computer Services
(Owak Asturais Cebu)
Computer Technician (July 2009 – September 2010)
Repairs computer desktop/laptop, printers,
Lan Networking.
Hardware or Software Installation
Makes Arcade type computers
FBMA Marine Inc.
( Arpili Balamban Cebu )
IT Technical Support Engineer (September – June 2009)
Responsible in maintaining all computer in every department.
Manage/maintain network connection.
Acting an asst. Network System Administrator.
IT Help Desk Support (June – September 2008)
Responsible in supporting the needs of the Client in term of Computer Problems.
GM Computer Services
(Guadalupe Cebu City)
Computer Technician (September 2004 – January 2007)
Repairs computer desktop/ Laptop,
Hardware or software Installation
Technical Skills:
IT support Skill
Pc installation ( Software and hardware)
Asset Inventory
Maintain Office 365 Admin Center
Maintain Network connectivity
Maintain PABX
Maintain Fileserver and Active directory for users access
Can work with less supervision and flexible on shift schedule
Server Skills
Knowledge in Cisco (Finished module 1-4)
Install windows server 2003 / 2008 / 2016 active directory
install firewall devices (NetGear , Fortinet)
Install Router and switches
Maintain network connectivity on all users
Creating desktop policy on all computers
Flexible on shift schedule like server maintenance
WAN network connection
VPN connection ( remote access to the users outside the network )
CCTV Skills
Installation of IR Camera outdoor/indoor
Installation of IP Camera outdoor/indoor
Maintain DVR pc based for IR cameras
Maintain DVR Standalone recording of CCTV
Maintain IP Camera server
BNC connectors , DCM , CCTV cables ( RG59 Coaxial Cables , etc )
CCTV Installation Experience on:
Landstar Construction Site ( Liloan Cebu )
Sugbu Realty ( Mabolo Cebu )
Sindangan Project Site ( HammAsia Corp. )
Basay Project site ( HammAsia Corp.)
Personal Background:
Age:
35
Gender:
Male
Birthday: September 30, 1983
Height:
5'5 ½ 165 cm.
Religions:
Status:
Birthplace:
Weight:
Roman Catholic
Single
Cebu City
86 Kg
Background:
College:
S.Y.:
Course:
Date Graduated:
College:
S.Y.:
Course:
Secondary:
S.Y.:
Elementary:
S.Y.:
AMA Computer College
Jones Ave. Cebu City
2001 -2008
B.S. In Computer Engineering
April, 2008
AMA Computer Learning Center
Tanay, Rizal-
Computer Based – Accountancy
Saint Francis Academy
Balamban Cebu
1996 – 2000
Guadalupe Elem. School
Guadalupe Cebu City
1988 – 1996
Character references:
.
Name:
Position:
Company:
Mobile No:
Email Add:
KYLE CHRISTIAN S. ASUNCION
HR Clerk
PAMOCOR Group of Companies--
Name:
Position:
Company:
Mobile No:
Email Add:
Riva Matunog
Admin coordinator
PAMOCOR Group of Companies--
Name:
Position:
Company:
Mobile No:
Email Add:
Alrei Camasura
Network Engineer
Verizon PH- Accenture--
Name:
Position:
Company:
Mobile No:
Email Add:
Nelson Japson
Inventory Control Assistant
PAMOCOR Group of Companies--
Name:
Position:
Company:
Mobile No:
Email Add:
Jerson Malazarte
Remote Support Specialist
Optimal Networks Inc. ( Qwest BPO --
