Ronald G. Navarrete

Ronald Gramatica Navarrete Purok Fatima, Buñao, Dumaguete City, Negros Oriental- /-- WORK EXPERIENCE SUMMARY: CUSTOMER SERVICE REPRESENTATIVE At Tanjay Outsourcing Technology Inc. (TOTI) (DUMAGUETE SITE) Customer Service Representative for Hotel Planner, trained to book a reservation to any affiliated hotels in the US. We fulfill reservation requests by determining the rooms available to meet customer desires. We also verify customer information and payment options, assign rooms and respond to customers with confirmation emails or text messages. CUSTOMER SERVICE REPRESENTATIVE At Qualfon Dumaguete, Managing incoming calls and customer service inquiries regarding phone or mobile phone services, billing concerns or promo packages. Identifying and assessing customers' needs to achieve satisfaction. Trained for 3 different carriers under Telco such as, 1. Tracfone Wireless 2. Net10 Wireless 3. Safelink Wireless CONTACT SERVICES ASSOCIATE At Bgcomm Contact Solutions, from being a funding specialist for both Merchant Cash Advance US and Merchant Cash Advance UK, appointment setter and a closer for American Solar, etc.. have enhanced my ability to interact with different people (Americans, British, & Spanish). CUSTOMER SALES REPRESENTATIVE At Boss PH (Soft Serve Global LLC) - Travel specialist for Go Resort Travel, being a funding specialist to a well known direct lending company in the United States, etc.. COMPUTER ATTENDANT I'm responsible for enforcing any computer lab policies, such as any restrictions on food and beverages at the computer stations. In addition to monitoring the computers, I also maintained other equipment, such as photocopiers, printers and overhead projectors. FREELANCE PHOTOGRAPHER’S ASSISTANT The work of a photographer's assistant is often referred to simply as "assisting" and responsible for setting up lighting screens, charging the batteries, and maintaining light readings in outdoor/indoor shoots. EDUCATIONAL ATTAINMENT PIAPI SENIOR HIGH SCHOOL ICT Programming NC III ALTERNATIVE LEARNING SYSTEM High School Diploma CITY LIVELIHOOD AND HOME INDUSTRIES DEVELOPMENT OFFICE(C.L.H.I.D.O) Certificate WORK EXPERIENCE : ● CSR at TOTI (December 2021 - June 2022) ● CSR at Qualfon Dumaguete (January 2021 - August 2021 ● CSA at Bgcomm Contact Solutions (August 2019 - August 2020) ● CSR at Soft Serve Global LLC/ BOSS PH (October 2018 - May 2019) ● Computer Attendant at Cyber Lounge ( April 2018 - September 2018) ● Freelance Photographer’s Assistant (ON CALL) (January 2018 - September 2018) SPECIAL SKILLS : ● Good communication skills ● Hardworking, responsible, reliable, can work independently and on a team ● Self-motivated ● Having wholesome values of honesty and integrity ● Have a healthy attitude towards work ● Computer literate PERSONAL INFORMATION : Date of Birth: April 25, 1996 Place of Birth: Boloc-Boloc Sibulan Neg. Or. Age: 26 years old Nationality: Filipino Gender: Male Civil Status: Single Languages: Bisaya Tagalog English: Conversational Character Reference: Hon. Gina Ablay (Brgy. Captain-