Ronald Fernandez

 Mr. Ronald C. Fernandez Mobile number: - / - E-mail: -/- Skype id: - LinkedIn Page: https://ph.linkedin.com/in/ronald-fernandez- Facebook Profile: https://www.facebook.com/ron.fernandez.118 Address: BLK 3 LOT 8 PTC SOUTH, IMUS, CAVITE 4103 PHILIPPINES EMPLOYMENT HISTORY APRIL 17, 2018 – NOVEMBER 8, 2018: Customer Support & Leads Researcher Activity Hero (Remote Work/Independent Contractor) Responsible for assisting customers (or prospective customers) using ActivityHero marketing and registration services and helping them be successful. Research and build new account lists, review and optimize self-service customer listings, update listings for full-service customers, adding their upcoming camp and class sessions. APRIL 18, 2017 – FEBRUARY 4, 2018: Team Leader, Caregiver Profiles & On-boarding Support Kindly Care Inc. (Remote Work/Independent Contractor) Managed and trained a remote team of agents and back office support experts tasked to guide onboarding caregivers (jobseekers) and process profile creation. OCTOBER 27, 2014 – MARCH 20, 2016: Team Leader & Head, Customer Service Department LocalPhone Ltd. Manila Branch Office - RCBC Building, 15th floor, 26th Avenue, BGC Taguig City, Philippines Effectively managed the Customer Service Department of Localphone Ltd. (based in UK) and Voxbeam Telecommunications (based in the USA). Both companies are among the leading VoIP service providers worldwide. Efficiently supervised the customer and client relations, account management, retail and corporate billing concerns, fraud detection and mitigation, and basic technical concerns. AUGUST 01, 2012 – OCTOBER 9, 2014: Lead, Research Operations & Head of Quality Assurance Corporate360 Pte. (Remote Work/Office) Pro-actively managed and trained a remote team of internet researchers from Singapore, India, and the Philippines tasked to do leads and contact generation as well as corporate research and profile creation. JULY 15, 2011 – JULY 15, 2012: Business Transcription Specialist Dial-A-Note, Civicon Inc. - Unioil Bldg., 8th Floor, Madrigal Business Park Alabang, Muntinlupa City, Philippines Consistently accomplished the day to day processes within Dial-A-Note, Civicom Inc.'s business transcription leg. Expertly provided solutions for CRM compliance & utilization and easy tracking of meeting, sales, client notes and expense reports for financial wholesalers and advisors from the different top US financial organizations/companies. JULY 2001 – JANUARY 15, 2005: Customer Service Representative, Globe Hotline (211) GLOBE TELECOM, INC. - 5th Floor Globe Telecom Plaza Tower II, Pioneer cor. Madison Streets, Mandaluyong City, Philippines Commendably provided assistance and resolution to various customer inquiries, requests and complaints regarding cellphone services, subscriptions, billing and basic technical matters. WORK SKILLS AND TECHNOLOGY PROFICIENCIES Salesforce, Slack, Oracle, SAP, Cloud Computing, Microsoft Office: Power point, Excel, VoIP, Web-based ticketing and chat systems like Kayako and Zendesk. EDUCATIONAL ATTAINMENT TERTIARY: AB Philosophy – St. Eugene De Mazenod Seminary, (Oblates of Mary Immaculate (OMI) SECONDARY: La Salle Greenhills – Ortigas Avenue, San Juan City, Philippines