Ronald Dimla

RONALD B. DIMLA CONTACT ME AT #100 C Santos st, Brgy Ugong Pasig City Philippines-- SKILLS SUMMARY Salesforce Administrator CRM Development System Implementation Staff and User Training Process Improvement Project Management Data Analysis Email Management TECHNICAL SKILLS APPLICATION Salesforce, Ring Central, ASANA, Infusionsoft, Hubspot, Netsuite, Zendesk, Google Analytics, Conversion Tracking, Google G Suite, Shopify, Zapier, Wordpress, Trello, Monday.com, XML, Oberlo, Mailchimp, SOFTWARE -)Windows XP, Vista, Windows 7, Windows Server NT/2003/2008 Administration, Mac OS X, CRM, Outlook Administration (Exchange and Pop3), Outlook, MS office. VOIP, Cisco, SALESFORCE CERTIFIED ADMINISTRATOR (201 & 211) ITIL CERTIFIED CRM ADMINISTRATOR PERSONAL PROFILE I am tech savvy with robust problem-solving skills and proven experience in creating and designing CRM's Platforms in a test-driven environment. CAREER SUMMARY CRM Administrator Salesforce Freelance US Real Estate - Ecommerce | Oct 2017 - Oct 2020 VoIP Technical support Level 3 Ring Central |November 2016 to March 2017 Business Analyst Salesforce Cloud Sherpas |December 2015 – April 2016 Freelance Administrator Salesforce Odesk/Elance |November 2014 - October 2015 Salesforce.com Administrator/Consultant Cognizant Technology Sol. Inc |January 2014 - September 2014 IT Service desk analyst Odesk/Elance |November 2014 - October 2015 IT Service desk analyst ACS., A Xerox Company |July 2013-December 2013 Symantec Tier2 Backend Consultant Sutherland Global Services |February 2011 - June 2013 Technical Support Representative Teleperformance Philippines |May 2009 - December 2010 Customer Service Representative KGB Philippines |December 2008 – April 2009 Timeshare Appointment Setting Representative Biglink Innovative Solutions |November 2007 – December 2008 Professional Gamer Gamepal Inc. |November 2006 - May 2007 EDUCATIONAL HISTORY Perpetual Help System Laguna | Computer Engineering