NAME:Ronald J. De Vera
ADDRESS:#Blk 11 lot 15b Petunia st Antipolo Hills Subdivision, Antipolo City
PHONE NOS.:- EMAIL-DATE OF BIRTH : October 1, 1965 SEX : Male
SOCIAL SECURITY NO. :- TIN NO.: - Pag-ibig no-
Philhealth Card No. : - Civil Service Eligibility : Professional
EDUCATION SECTION
University of the Philippines – DilimanTwo years law proper (LLB-
University of the Philippines – DilimanBS Social Work-
Jose Abad Santos Memorial School (JASMS)High School-
Jose Abad Santos Memorial School (JASMS)Elementary-
Language Course :
Finished Level 10 of Spanish in Instituto Cervantes de Manila ; Level 1 German at Del Extramural, UP Diliman
WORK EXPERIENCE (from current to oldest)
Spanish Customer Service Representative (health insurance-billing department), Concentrix (formerly Minacs Group) 2nd flr 1800 bldg, Eastwood Cyberpark, Eastwood City, Bagumbayan, Quezon city (May 20, 2016 – present).
Spanish Due Diligence Researcher, Red Flag Group, 11th flr 88 Corporate Center bldg., Serdeno st, Makati (January 14, 2016-April 8, 2016)
Bilingual Customer Care (with collections) , Ocwen Business Solutions, 7th flr Tower B, Ecom Plaza, Mall of Asia, Pasay (February 16,2015-January 11, 2016)
Fraud Bilingual (Spanish) Specialist, Synchrony Financil (formerly GE Capital Finance & Retail) Vector 2 Building Northgate, Alabang Muntinlupa City (January 7, 2013 to February 13, 2015)
Solutions Specialist I Open Access Marketing, 6780 Bldg Ayala Makati. (June 13, 2011 to January 5, 2013)
Contributions Acquisition Representative, National Relief Charities, 16th floor San Miguel Properties Center, Saint Francis Ave, Ortigas, Pasig City. (January 10, 2011- May 5, 2011)
Convergys Employment (Ortigas) 24th Floor Robinson’s Equitable Tower, #4 ADB Avenue cor. Poveda Street, Ortigas Center, Pasig City, 1600,
-Collector Care Representative, Walmart Account, Encore Receivable Management, Inc., Outbound, third party, collecting on U.S. delinquent accounts through the telephone.(April 27, 2009-February 2010)
-Citi Cell, Encore Receivable Management, Inc., Convergys Corporation, Outbound, verifying phones, emails and addresses. (March 2010)
-Bank of America, Convergys Corporation, Outbound, First party collections. (April 2010)
Convergys (Glorietta 5) 5th floor Glorietta 5 Building, Ayala Avenue, Makati City
-Sears Account, Inbound, Citibank, Encore Receivable Management, Inc., Convergys Corporation, first party collections, (May 2010- December 2010)
Research Assistant, QSENSE with address at 47 Layug st cor. Candelaria st. San Miguel Village, Makati (tel no-), doing research such as Customer Satisfaction Survey.(January 2009-April 2009)
Research & Publications Coordinator, Nationwide Coalition of Fisherfolk for Aquatic Reform (NACFAR), supervised the Research and Publications Unit, was the editor and lay-out artist of the newsletter Daluyong, and produced brochures, primers on topics such as the Local Government Code (LGC). Furthermore, undergone research on related Fisheries topics and prepared project proposals for the publications section.
Contractual Employee, Passport Division, Department of Foreign Affairs, Manila, was involved in the investigation of Passport Irregularities through the Task Force on Passport Irregularities, assisting investigators in recommending appropriate actions for each case.
Research Assistant, Congress for a People’s Agrarian Reform (CPAR), handled the Fisherfolk Committee whose members are fisherfolk organizations pushing for a Genuine Fisheries Reform Code
Food Service Crew, Wendy’s Cubao, Quezon city
OTHER SKILLS • Troubleshooting Computers; • Experience in database programming such as Dbase 4 (database) & Access; • Literate in Microsoft Word, Powerpoint, Access, Excel • 60 to 80 words per minute computer typing
