RONALD ALLAN P. DEL ROSARIO
Valenzuela, NCR Philippines |-| -
https://www.linkedin.com/in/delrosarioronaldallan/
Profile Summary
Dedicated IT Professional with 9+ years of experience in Technology Field with extensive expertise in
software, hardware, systems and network.
A track record of effectively handling challenging projects and solving problems.
Ability to be able to adjust to different technologies.
Education
Course
Institution
School Year
Tertiary
BS in Information Technology
Informatics College Caloocan
-
Tertiary
Diploma Gaming & Animation
Informatics Valenzuela
-
Certifications
Microsoft Certification - Azure Fundamentals (AZ900) - February 2022
Issuing Organization: Microsoft
Credential ID: https://www.credly.com/badges/df16579d-5167-44f0-a8b3-cc95dd8ec630/public_url
Expiration Date: none
Microsoft 365 Certified: Fundamentals (MS900) - February 2022
Issuing Organization: Microsoft
Credential ID: https://www.credly.com/badges/41613a04-8cc5-4e95-96e5-cfb7d433d2cb/public_url
Expiration Date: none
ITIL v3 Foundation Certificate in IT Service Management - December 2017
Issuing Organization: PeopleCert
Credential ID: GR-RD
Expiration Date: None
Professional Development
Red Hat Certified System Administrator (RHCSA) Training Completion - July 2025
Issuing Organization: RHCSA.Guru
https://storage.googleapis.com/rhcsaguru-cert/issued-cert/00f84d83fb.png
Red Hat Certified System Administrator (RHCSA) Training Completion - May 2025
Issuing Organization: KodeKloud
Credential ID: 63a5ceb9-6f21-4a67-9d57-cc6be90088d8
https://learn.kodekloud.com/user/certificate/63a5ceb9-6f21-4a67-9d57-cc6be90088d8
CCNA bootcamp at Nexus I.T training center - August 2018
Professional Experience
May 23, 2022 – January 31, 2025
System Administrator - Stefanini
. Intune/Azure AD - User Management:
. Compliance Profile Management
. Application Creation and Deployment/Assignment
. Intune Device Management of Windows, Mac, Linux and Mobile devices (iOS and Android).
. Service Administration
. Mobile Application Management
. App protection policies configuration on managed applications.
. Create, Maintain, Update, Deploy and Delete Conditional Access policies.
. Device/Profile Configuration Policies Management
. Device Life Cycle, Enrollment process of endpoints, retire and wipe Devices.
October 12, 2020 – January 24, 2022
Client Services Engineer - KMC Solutions
. System Administration, monitor, maintain M365, MDM, Workstations, Linux Servers (Rhel, centOS)
.Answer questions about MSP client setup from Account Managers and Support Teams. .
Implementing and managing security measures to protect systems by applying security updates. .
Providing technical support and troubleshooting assistance to users experiencing issues with systems
and services.
. Maintaining accurate and up-to-date documentation of system configurations, procedures,
and troubleshooting steps.
. Working collaboratively with other IT teams, such as network administrators, database administrators,
and developers, to support the organization's IT infrastructure and applications.
. Collaborate with 3rd party vendors for critical issues.
. Staying informed about emerging technologies, tools, and best practices in system administration,
and evaluating their potential impact and usefulness for the organization.
January 7, 2019 – June 28, 2020
Techdesk Analyst - Reed Elsevier
. Global Service Desk for Shared Services
. Diagnose and solve issues with single and multi-user systems using maintenance tools
. Performs Active Directory and Exchange administration
. User account resets and modifications
. Add accounts to appropriate security groups
. Create and modify distribution list
. Create and modify shared mailboxes
. Mailbox and Amazon Workspace provisioning using Windows Powershell Scripting.
. Freshservice ticketing tool for Email, Phone, and Chat tickets
. Assist in developing internal knowledge base and training materials.
April 24, 2017 - January 15, 2019
IT Helpdesk Analyst - FIS Global
. AD Account management, Exchange Management Console, Lync Server
. Application specific L1 support (SmartView, Agenttrax, Softpro etc.)
. Servicenow ticketing tool.
. Handling Incident, Service Requests, Problem Tickets, Change Requests.
February 9, 2016 - April 12, 2017
Technical Support Representative- Acquire BPO
· Answering Incoming calls - Troubleshooting, ADSL, NBN Data and IP Based Telephony
· Moves adds changes, Configuring of Routers and IP Based systems.
· Fault logging with extend carriers
· Monitors and communicates with partners on order progress and escalations
· Management of Open tickets and customer follow up
Skills
Language - English (Fluent), Tagalog (Native, Fluent), Russian (Beginner)
Operating System - Windows, Linux (Rhel, CentOS, Ubuntu, Debian), Mac
Linux Administration
. Bash Shell
. Managing of Files and Directories
. Managing of File Permissions
. Managing of Users and Groups
. Managing File Configurations using VIM
. File Server Administration using SSH and SFTP
. Managing Software Packages dnf/yum and rpm (RHEL, CentOS)
. Process management and monitoring
. Managing Services and Daemon
. Tuning System Performance
. Managing Selinux.
. Managing Storage and Logical Volume
. Running Containers
MDM Cloud Administration
. Intune / Azure AD - User Management
. Intune Device, Configuration Profile, and Compliance Policies Management
. Intune Application Creation and Deployment/Assignment
. App Packaging and App Deployment
IT Support and Engineering . Software, Hardware and Network troubleshooting.
. Ticketing tool: Servicenow, Remedy, Connectwise, Freshservice
. Ticket Management: Critical Incident and Event Management.
. ITIL - IT Service Management
Reference Person
Character reference is available upon request.
