Ronald A. Dagdagan

Ronald A. Dagdagan #069 Luta Sur Malvar, Batangas-- Objective: To work for a progressive organization in a highly motivating and challenging environment that provides the best opportunities to grow and utilize my potential to the fullest to achieve the organization’s goal while achieving my personal goals. Qualification Summary Troubleshoot hardware related problem on computer and internet Patient, honest, trustworthy, and hardworking person Fond of dealing with other people and can easily cope up with changes Ability of effectively establish a good working relationship within the team Educational Attainment Vocational Course: TESDA Computer Hardware Servicing NC II Southgate Institute of Malvar Competent August 2012 Tertiary: General Engineering Batangas State University Undergraduate Secondary: New Era University –Lipa City Maraouy, Lipa City- Work Experience The Results Companies INC Customer Account Specialist August 2017 – Present Fiesta World Mall, Maraouy, Lipa City,Batangas Account Handle: SIRUISXM -INBOUND SALES, CUSTOMER SERVICE and RETENTION Duties and Responsibilities Process sales for new subscription and upgrade of the subscription. Process additional devices to be added on the subscription Answering inquiries claims and complains of the client Answering all the basic inquiries and concern on the bills Troubleshoot the signal for the customer. ALORICA Philippines Inc. Technical Support Representative October 2, 2015 – May 22, 2017 2/F SM City, Ayala Highway, Lipa City, Batangas Account Handled: Comcast –HSI/CABLE/VOICE Duties and Responsibilities Process sales for new subscription and upgrade of the subscription Answering inquiries claims and complains of the client Answering of all the basic inquiries and concern on the bills Basic troubleshooting that can be done over the phone with the help of the customer. Dispatch technical as earliest date for the resolution of the customer issues. Provide quality Customer Service to ensure that the customer will continue its subscription. Philippine Statistics Authority POPCEN 2015-Enumerator June 2015 - August 2015 Duties and Responsibilities Conduct and record interviews for the update of National Census for the populations. Vermont Enterprise Admin Staff March 24, 2014- December 23, 2014 Brgy. Santiago, Malvar, Batangas Duties and Responsibilities Communicate and transact with the client Order handling Answering inquiries claims and complains of the client. Order raw materials requirements base on the requirement of Production and follow up orders and deliveries Issuance of Order Receipt , Sales Invoice and Delivery Receipt Doing Bank transaction (bills payment, deposit and withdrawals) Handle deliveries of the order of the clients Private Tutor- Duties and Responsibilities Help the student to learn more on the subject that they having problem with especially in Mathematics and English. Personal Background Height: 5’6” Weight: 68kg. Age: 28 Birthday: August 01, 1992 Religion: Iglesia ni Cristo Character Reference: Joey Suguitan Owner Amor Studio- Analyn Mojado Supervisor- ALORICA- Rogel Ramos IT- Manager- I hereby affirm to the best of my knowledge that all above information stated are true and correct. Ronald A. Dagdagan