Rona Rose Gregana

Rona Rose Gregana Virtual Assistant WORK EXPERIENCES CUSTOMER SERVICE REPRESENTATIVE Teleperformance Davao July 2015-July 2017 Answering inquiries and concerns via phone call Resolves product or service problems by clarifying the customer's complaint Maintains financial accounts by processing customer adjustments Contribute to team effort by accomplishing related results as needed Prepares product or service reports by collecting and analyzing customer needs Customer Service Receptionist Gaisano Capital Bislig August 2017-November 2018 Receiving visitors at the front desk by greeting, welcoming and announcing them appropriately Answering and forwarding incoming calls Paging and Voice Recording for Promotions Assist customer with the lost items, return and refunds of the store products Administrative Assistant Ellyse Consulting LLC January 2021-March2 2022 Providing real-time scheduling support by booking appointments and preventing conflicts Making travel arrangements such as booking flights or hotel reservations Screening phone calls and routing callers to the appropriate party Email Management and Social Media Handling Mixed of a Credit Repair Task Amazon Product Researcher (Part Time) Shopify Product Lister (Part Time) Five Star Retail Brands CONTACT Mangagoy, Bislig Surigao Del Sur Philippines 8311-- SKILLS Proficiency in Customer Service Experienced in Virtual Admin Task such as file documentation, email management, Basic Photo Editing, Appointment Management Experienced handling CRM and databases Experienced in Project Management Tools such as Asana, Monday.co, Trello Experienced in Email Scheduling Tools such as Calendly, HubStaff Experienced in Photo Editing Tools such as Canva, Photoshop Experienced in Microsoft Office Tools such as OneDrive, Google Suite, Outlook, Excel Computer Skills Good communication and analytical skills Ability to work well with teams or individually Highly Organized Time Management Resourcefulness & Accuracy Love for Continuous Learning EDUCATION Bachelor of Arts in Mass Communication St. Paul University Surigao June 2011- March 2015