Rona Mae Gavan

I have over five years of experience in customer service and sales, working with companies like Accenture, TaskUS, and ProbeCX. Most of my roles involved handling emails, chats, and calls, managing customer accounts, and making sure issues were resolved efficiently.

At TaskUS, I was promoted to Subject Matter Expert, where I supported my teammates and helped maintain quality standards, which really strengthened my attention to detail and problem-solving skills.

This is my first time applying for a Virtual Assistant role, but I’ve already been working in remote support environments, managing multiple tasks, using CRM tools, and communicating with clients daily. I’m organized, reliable, and excited to transition into a VA role where I can provide consistent support and continue learning.