Rona Mae Aberia

Rona Mae Aberia Address: B5 L18 Cookie St., Celine Homes, Bacolod City, Negros Occidental, Philippines 6100 Mobile Number:- Email Address:-Skype: ronamaeaberia185 __________________________________________________________________ Summary of Skills and Career Highlight  Customer Serice Representative- Handles incoming calls or inquiries from prospective customers or clients. Assists customers effectively by solving customer disputes. Provides customer additional information or explains services. Discusses products offered and ensures customer satisfaction. Completes supporting paperwork and data entry as required.  Technical Service Representative- configuring computer systems as well as cellphones, diagnosing software or phone problems, providing assistance by phone, troubleshooting network problems.  Escalations Resolutions Representative- Creating tickets as well as following them up. Escalating unresolved issues to appropriate departments. Handling managerial calls.  Amazon email and chat support- Answering inquiries, returns through email and chat.  Real Estate Sales Person- Rent, buy, or sell property for clients. Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts. Includes agents who represent buyer. Posting online properties or Subdivision. EMPLOYEMENT HISTORY: Defe Realty- Present  property listings  interview prospective clients  accompany clients to property site  discuss conditions of sale  draw up real estate contracts Jeyden Realty- May 2016-April 2017       Attending Meetings and product knowledge seminars Posting online( Facebook). Property listing interview prospective clients accompany clients to property site discuss conditions of sale draw up real estate contracts Convergys Amazon Email and Chat support August 2014-February 2015  Answering online orders, returns and inquiries through emails and chat. PanAsiatic Call Centers Customer/Technical/Escalations Representative August 2010- April 2013  Handles incoming calls or inquiries from prospective customers or clients. Assists customers effectively by solving customer disputes. Provides customer additional information or explains services. Discusses products offered and ensures customer satisfaction. Completes supporting paperwork and data entry as required.  Configuring computer systems as well as cellphones, diagnosing software or phone problems, providing assistance by phone, troubleshooting network problems.  Creating tickets as well as following them up. Escalating unresolved issues to appropriate departments. Handling managerial calls. Educational Attainment Riverside College Bachelor of Science in Nursing Graduate 2010