Rona Gwen R. David

Contact- Rona Gwen David www.linkedin.com/in/rona-gwendavid- (LinkedIn) Virtual Assistant, Appointment Setter, 10yrs IT Professional at SMART for IT-Billing Postpaid System Philippines Top Skills Summary Software Development Telecommunications Unix Languages Tagalog (Native or Bilingual) English (Professional Working) Certifications Agile Project Management Foundation Certification Currently a WAHM (Work at Home Mom) as a Virtual Assistant, Product Researcher and Appointment Setter. Also has a 10 Year Information Technology Professional in various roles covering Project Management , Applications Development & Maintenance and Operations Support experience. Industry experience covers Telecommunications. Experience Yellow Hook Towing Virtual Assistant and Appointment Setter April 2018 - August 2018 (5 months) Canada • Answered calls and gathered detailed information provided by the client in need of Tow, Ditch recovery, Boost, Unlock vehicle, Fuel Delivery or Tire Change • Provide correct billing and terms to the client • Dispatched Driver at the right location to provide the requested service and closely coordinated with the client regarding the dispatch • Prepared invoices • Researched products as requested and coordinated with suppliers • Prepared bi-monthly payroll of employees • Reviewed the company's website and provided suggestions for its improvement • Ensured that the company is on the top in search engines • Prepared a business requirements document for the enhancement of the company's website • Coordinated with designers for the branding and new logo of the company. Provided inputs to achieve the final design Smart Communications, Inc. 10 years 1 month Page 1 of 4 Sr. IT Project Management Officer for IT-Billing System July 2013 - October 2016 (3 years 4 months) SMART Tower, Ayala Avenue, Makati City, Philippines • Handled the end-to-end development and roll out of projects and/or requests from IRM, Finance, Enterprise Group and International Departments of SMART • Prepared detailed project plans, identified resource requirements, and created work estimates and realistic timelines • Presented the projects to a panel and securing approval for deployment • Monitored work progress and adjusted work plan as necessary ensuring balance of work quality, resources, prioritization and timeline in mind • Managed multiple projects simultaneously and drove it forward while providing periodic status updates to the project team and management • Closely coordinated with various teams involved and facilitated resolution of issues and concerns Key Achievement: Successfully managed and implemented SMART Surf Abroad 550 Sr. Software Development Analyst January 2011 - June 2013 (2 years 6 months) SMART Tower, Ayala Avenue, Makati City, Philippines • Lead the migration of SMART RED subscribers' data and profile • Prepared initial data for the migration of SMART Prepaid subscribers • Interviewed applicants to the team • Provided technical inputs to new proposals during project planning stage • Closely worked with project managers, business analysts, developers and QA testers in specifying requirements, project planning, development execution and acceptance with the end-users • Created documents required in the various stages of the SDLC • Provided technical production support while on-duty and on-call to different departments. Investigated production issues and provided effective and timely resolutions • Lead a team of developers to complete a project • Designed systems based on the project requirements as approved by the project team • Conducted peer training of existing systems and applications for smooth knowledge transfer Software Development Analyst January 2009 - December 2010 (2 years) Page 2 of 4 SMART Tower, Ayala Avenue, Makati City, Philippines • Performed as an Application Developer and Production Support for Data Warehouse and Billing Systems • Developed and enhanced programs using Oracle (9i, 10g, 11g), UNIX/LINUX shell scripts, Pro C, JSP and Java • Participated in the planning, analysis, design, development, testing and implementation of applications in the SMART IT systems • Lead and managed a team of 10 members, assisted in program coding and debugging, assigned tasks and deliverables while being keen on the timelines, and performed documents checking submitted • Responsible for the creation and activation of accounts for the mobile satellite communications of Inmarsat BGAN service • Guided junior developers in the on-boarding process • Created documents required in the various stages of the SDLC, uploaded them in the Document Management System and have them approved. • Identified work efforts needed to design, develop, test and implement business requirements • Provided technical production support while on-duty and on-call to different departments. Investigated production issues and provided resolutions thru datafix or enhancement Jr. Software Development Analyst October 2006 - December 2008 (2 years 3 months) SMART Tower, Ayala Avenue, Makati City, Philippines • Developed and enhanced programs using Oracle SQL and PL/SQL, Oracle Discoverer, Oracle Forms and Reports 6i and 9i, UNIX/LINUX shell scripts • Participated in the planning, analysis, design, development, testing and implementation of various applications and systems as required by the business • Designed, coded and enhanced screens using Oracle Web and Client Forms for the different modules of SMART MVNO Hongkong and Singapore • Created documents required in the various stages of the SDLC • Complied with software development standards • Met up with the clients to thoroughly discuss business requirements • Provided technical production support while on-duty and on-call to different departments. Investigated production issues and provided resolutions through datafix or enhancement Education Page 3 of 4 AMA Computer University Bachelor's Degree, Computer Science · (2000 - 2003) University of the Philippines Undergraduate, Bachelor of Science in Business Administration and Accountancy · (1998 - 2000) Page 4 of 4