RONA ROBOSA FELICIANO
1388 Pili St Maxville VII San Miguel
Pasig City Metro Manila Philippines
Tel.No.:- x 8 loc 3102
Mobile No.:-
Email Add-
-
Objective: I’m looking for a growth-oriented working environment where my background, experiences and skills can be utilized and make things happen. I also want to expand my horizon for better opportunities and career growth.
PERSONAL DATA
Age:35
Gender:Female
Date of Birth:June 19, 2017
Civil Status:Married
Height:155.5 cm
Weight:144 lbs
Nationality:Filipino
Religion:Catholic
Permanent Address:Zone 9 Ilang-ilang St San Jose Pili Camarines Sur Philippines 4400
WORK EXPERIENCE
1.Position:Sales Verifier
Duration:May 12, 2005 – Present
Company:Teleperformance Phils
Industry:BPO/ Call Center/ IT-Enabled Services
Location:14F Octagon Bldg San Miguel Ave Ortigas Center Pasig City
Department: QA Department
Job Description:
Ensures validity of sale in accordance to company standards set by the company; measures accuracy of information through script checklists and guidelines compliance to Operations to consistently meet the business needs of clients and constituents.
2.Position:Service Crew
Duration:Sept 03, 1999 – April 15, 2005
Company:Golden Arches Devt Corp (McDonald’s)
Industry:Food Service/ Catering/ Restaurant
Location:Gen Abella St Naga City Camarines Sur
Department:Operations
Job Description:Serves food through a fast, accurate and friendly manner in a clean, conducive atmosphere providing customer delight and satisfaction.
HIGHEST EDUCATION
Education Level:College Degree
Education Field:Media/ Advertising
Course:Bachelor of Arts and Sciences in Mass Communications
School:Mariner’s Polytechnic Colleges
Location:Naga City, Camarines Sur
Date:June 2001 – March 2005
CERTIFICATION
Proficiency Award in Television BroadcastingMarch 29, 2005
SKILLS/ EXPERIENCES
1.Content Writing
2.Sales
3.Appointment Setting
4.Virtual Assistance
5.Customer Support
6.Web Research
7.Data Entry
8.Social Media Management
9.Email Management
10.Communication Specialist
TRAININGS/ SEMINARS
DateCourse Title
Feb 2005Inter-Collegiate Summit on Campus journalism
Bombon, Camarines Sur
Jose Van Galvo
Oct 2012Best QA Training
TP Octagon
Michelle Bautista
Nov 2013Leadership Through Values
TP Ocatgon
Marian Blanca
LANGUAGES SPOKEN
Filipino-Native
English-Advanced
CHARACTER REFERENCES
Reezen G. Del RosarioQA Car Trawler Account
Teleperformance Octagon Site
Ortigas, Pasig City-
Jay Ann R. RiosData Entry Specialist
Axiem Corporation
Palladium Bldg, Mandaluyong City-
CAREER HISTORY
TELEPERFORMANCE PHILIPPINES 2005- present
14th Flr., Octagon Bldg., San Miguel Ave. ,
Ortigas Center , Pasig City
Sales Verifier (Under QA Dep’t)
Verifies accuracy of information given to the client.
Assures that sales techniques are according to standards.
Responsible for validating the information of the sale. Further, takes note of the sales technique, whether it’s forceful, weak or according to company standards.
Listens to each sale to be able to detect if the customer indeed agrees with the offered product or showed hesitations in the conversation.
Conscious and aware of the targets and time spent in every conversation as well as making sure that every detail has been noted and has been confirmed.
A universalist which can shift from one campaign/account to another. Proficient in listening to different campaigns and knowledgeable in product information across all campaigns.
Attentive to detail that every single information as well as the tone of the customer and the agent has to be accounted from. Each shift in the voice as well as the strategies used for sales along with the data given to the customer has to be noted and taken into consideration when concluding if the sale is valid or not.
Focuses and centers his/her job fulfillment into a common objective for the company to be able to meet its objective on getting sales and ensuring quality of each one.
McDONALD’S -
General Luna Cor. Abella St.,
Naga City, Philippines
Service Crew/Trainer
Provides customer delight and satisfaction through a fast and friendly service. Prepares food in the quickest possible time as required depending on the volume of consumers.
Ensures accuracy in measuring every food ingredient to offer fresh, delicious and quality products.
Maintains a clean, organized atmosphere both in working and dining areas for fellow employees and valued customers.
Promotes good customer relation to be able to elicit positive feedback from them that would make them want to repeat business with us.
Practices teamwork and cooperation with the team and ensure that each one is able to fulfill their goals so that the team would also be able to reach its objective as a whole.
Flexible. Willing to work for longer hours and/or work in varied shifts as demanded by the job during occasions and festivities that anticipate high volume of customers.
Responsible to follow company rules and regulations. Able to integrate company standards to her task and be vigilant in ensuring that other colleagues follow and adhere to company core values, policies and regulations.
