Rona E. Cuera-O

Rona Cuera-O 1005 Labanos Street • Napico, Manggahan, Pasig • 1611 CELL: - • E-MAIL:-Skype ID: rona.cuera.o PROFILEBusiness Administration Graduate with 2 years experience in the marketing commercial area and contact center customer service, I can carry on an appropriate maintaining and developing of many internal and external customers, understanding and managing about the customer service processes like suggestions, complaints and claims. I count with the following characteristics: good handling in the development of friendly and respectful relationships with a lot of initiative to solve problems efficiently and achieve the goals set by the company. EDUCATIONBachelor of Science in Business Administration St. Paul University Manila, Malate, 1004 Graduated October 2010 SKILLSMarketing Communications BloggingCustomer Service Social Media ExperienceSEOAdministrative Inventory Management EXPERIENCEConvergys Philippines | Chat Support Specialist ( July 25,2016 – Present) oDevelop strong customer relationships and responsible to resolved customer’s queries within the assigned turnaround time. oManage and take ownership of the resolution process for all customer-related needs. oInform to loyal customer of current promotions and new or updated products. oMaintain up to date knowledge and assimilates quickly to new promotional offers. Teleperformance Philippines | Customer Service Representative (Nov. 25, 2015 – June 26,2016) oProvide end to end customer service to Telstra customers. oListen and understand why customers has called in and what can we do to help them. oTake Full ownership to resolve each customer enquiries and deliver what matters to the customer on the first call. Telus International Philippines |CSR (Directory Assistance Account) (June 8,2015 – Nov. 18,2015) oProvide internal and external customers with accurate and timely information using Soleo database. oFacilitate and provide a high level of customer service to the satisfaction of our clients’ expectations and meeting department and corporate goals. oOwn and manage the customer’s relationship: resolving calls efficiently and effectively. Ehao Online Trading Corp. | Social Media Specialist (January 21, 2014 - March 20, 2015) oManage and grow multiple social media channels oCreate customized campaigns that will encourage high levels of engagement from followers. oImplement different marketing strategy through different communication strategies. oManage social media presence on Facebook, Youtube, Twitter, Google communities, Pinterest Moldex Group of Companies| Ads, Promo and PR Officer / Product Specialist (February 25, 2011 – January 13, 2013) oMonitoring of daily marketing activities for pipes (Stickering and Spot-the-sticker promo, Signages Request, Hardware store dress-ups) oCoordinate with Exhibit / Events Organizers oMarket Share Reports oCoordinate with graphic artist for design of product collaterals (Brochures, Logo, Leaflets) oHandled Photo Shoots and Video shoots oSAP Encoder (GR and PR) oAssist the Marketing Officers of Promos through fieldwork oMonitoring of Ad placements and Public Releases of projects for Moldex Realty oCoordinate with Suppliers regarding Photo shoots, Exhibits, etc. oCoordinates with sponsoring groups regarding materials needed for special events/activities. oAdministrative / Clerical works oMonitors Inventory of Marketing Collaterals oCoordination through other departments (ei. Sales and Purchasing) oQuality control for graphic artists oProject Site Inspections Internship - EDI-STAFFBUILDERS oSchedules examinations by coordinating appointments. oWelcomes new employees to the organization by conducting orientation. oSubmits employee data reports by assembling, preparing, and analyzing data. oMaintains employee information by entering and updating employment and status-change data. oProvides secretarial support by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages; maintaining equipment and supplies. oMaintains quality service by following organization standard. REFERENCERuss Ramilo oMarketing Manager – Moldex Realty Marketing Inc.-o- Wilklean Regalado oMarketing Officer – Ehao Online Trading Corp.-o- Arnel Armero oDirectory Assistance CSR – Telus International Philippines-o- Diana Fajardo oTeam Leader – Teleperformance Philippines o-