Ron Melvin Dela Cruz

Hi I'm Ron. I've been with the customer service industry for 8 years, handling voice, chat and email line of businesses. Handled accounts such as iTunes, DirecTV and AT&T. Proven ability in working effectively with leaders and colleagues. Chosen as a part of a team working with emails and minimizing its volume ti hit SLA. I have experience in handling mini teams, aiding them in improving and passing metrics. Recognized as one of the top performers on our department. I'm currently enrolled in an online course associated with digital marketing.