Ron Matthew Bersamina

RON MATTHEW BERSAMINA Portfolio: https://ronbersamina.my.canva.site/virtual-assistant WORK EXPERIENCE _____________________________________________________________________________________________ Amazon - Customer Service Associate June 2025 - November 2025 Provided excellent support via phone and chat, assisting 60+ customers daily with inquiries, order issues, and account concerns. Collaborated with internal teams to resolve escalations, ensuring quick and accurate solutions. Maintained 100% data security compliance and met company KPIs in customer satisfaction and response time. Virtual Assistant - Freelance September 2024 - April 2025 Managed customer inquiries, appointments, and email correspondence across multiple clients. Delivered organized and timely communication, maintaining strong client relationships and trust. Supported small business operations by improving workflow efficiency and administrative accuracy. Content Writer - Freelance April 2023 - September 2024 Wrote and developed over 120+ engaging YouTube scripts across niches such as finance, technology, lifestyle, and science, helping clients grow their audience reach. Edited and proofread all scripts and content, maintaining clarity, consistency, and high production standards for publication. TRAININGS & CERTIFICATIONS _____________________________________________________________________________________________ Certified Virtual Assistant | VA Training PH July 30, 2024 Extensive training covering Social Media Marketing, Project Management, Executive Assistance, Lead Generation, Content Creation, Website Design, and Basic SEO Certificate in Coffee Copywriting | Kurso PH September 29, 2023 Developed skills in writing high converting advertising copies, sales letters, and marketing materials that resonate with readers and audiences. Certificate in Social Media Management | Kurso PH September 27, 2023 Proficient in creating comprehensive content calendars in platform-specific strategies that align with business goals and managing brand reputation through proactive engagement. PROJECTS & SKILLS _____________________________________________________________________________________________ Executive Travel Planning & Coordination Developed a comprehensive 7-day, multi-city travel itinerary from Manila to Singapore, complete with itinerary, country guide, flight details, estimated cost and accomodation. Sales Funnel Building & Website Support Develop automated lead generation systems and branded funnels in Wix and Systeme.io, simplifying the client acquisition process and maximizing market reach. Social Media Management Dashboard Created a centralized Social Media Manager Dashboard to manage content calendars, monitor social channels and organize brand assets. EDUCATION _____________________________________________________________________________________________ Bachelor of Science in Hospitality Management Cavite State University - CCAT Campus Comprehensive program and hands-on experience in client relations, organizational workflows, and communication skills I hereby affirm that the information given in this document is true and complete to the best of my knowledge.