Ron Kirbie Soluta

 OBJECTIVE To be able to provide my vast experience in leadership, handling various clients and executive/managerial assistance to your business. To be able to provide/recommend better processes, promote business growth and help alleviate your day-to-day workload. Furthermore, to learn and expand my knowledge while working in your great company. EXPERIENCE Operations Manager | Rocket Station [September 2023 – Currently] Manage the day-to-day planning, operation and problem-solving of the client- Virtual Assistant pairs to meet or exceed required targets. Manage all forms of communication to the client and VAs Provide timely and accurate responses to emails. Ensure that data is accurate, timely, complete, accessible, and retrievable. Coordinate and facilitate with various departments including the development team, HR and Accounting to ensure efficiency and accuracy. Facilitate performance appraisal for the team to provide quarterly and annual feedback to the VA. Accountable for improving, controlling and achieving the program/client metrics through quality monitoring of trainee/VA communications which includes calls, chats, emails, and incident records for their team through regular monthly sessions as needed. Assist management in making decisions about complex issues or patterns of issues. Performance/Operations Manager | Aventus LLC [February 2022 – August 2023] Manage the day-to-day planning, operation and problem-solving of the campaigns to meet or exceed required targets. Manage all forms of communication to the client and VAs Provide timely and accurate responses to emails. Ensure that data is accurate, timely, complete, accessible, and retrievable. Coordinate and facilitate with various departments including the development team, HR and training team to ensure efficiency and accuracy. Accountable for improving, controlling and achieving the program/client metrics through quality monitoring of trainee/VA communications which includes calls, chats, emails, and incident records for their team through regular weekly sessions with their coaches or as needed. Assist management in making decisions about complex issues or patterns of issues. Operations Manager | Rocket Station [February 2020 – February 2022] Manage the day-to-day planning, operation and problem-solving of the client- Virtual Assistant pairs to meet or exceed required targets. Manage all forms of communication to the client and VAs Provide timely and accurate responses to emails. Ensure that data is accurate, timely, complete, accessible, and retrievable. Coordinate and facilitate with various departments including the development team, HR and Accounting to ensure efficiency and accuracy. Facilitate performance appraisal for the team to provide quarterly and annual feedback to the VA. Accountable for improving, controlling and achieving the program/client metrics through quality monitoring of trainee/VA communications which includes calls, chats, emails, and incident records for their team through regular monthly sessions as needed. Assist management in making decisions about complex issues or patterns of issues. Virtual Assistant | Rocket Station [March 2018 – February 2020] Worked as a virtual assistant as part of the customer service department for a Rental Property Managing company. Tasks include assisting tenants and owners with their concerns regarding the maintenance, billing, move out and move in etc. Also got promoted to Senior VA after a year. ESL Tutor | 51talk [February 2016 – March 2018] Worked as an English tutor for Chinese adults and kids. Topics would range from basic phonics to business English. Also became one of the Free trial teachers wherein we promote and sell the tutorial service to a possible student/enrollee. Customer Service Agent | Convergys [May 2014 – Dec 2015] Handles tier 1 customer service related concerns (Billing and Technical support) for cable service as well as sales concerns by offering packages as either a new account or an upsell. EDUCATION High School [-] St John Fisher School High School [-] Doña Montserrat Lopez Memorial High School Secondary level [-] University of St. La Salle SKILLS Proficient in computer Software Systems Phone and email Handling Capable of working under time pressure Able to read, write and verbally communicate in English Experience with the following Real Estate skills: CRM Systems: Appfolio, Salesforce, Zoho Monday.com, Gorgias, Help scout, Hubspot Leads Sourcing (Real Estate Agent and for Sale by Owner) Skip Tracing Appointment Setting Seller Leads Management Comparable Property management Team Player Adapts easily to change Flexibility Ability to work in a fast-paced environment Ability to organize information and have attention to detail and accurately follow procedures. Leadership and Organizational skills Multitasking Good customer service skills Has initiative