BENITEZ, RON JUN N.--
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Ultimate Insurance Resource
Operations Manager/ CEO’s Executive Assistant
(December 2017 – June 2019)
Do marketing organizations to launch profitable email advertisement campaigns for their
business.
We help to recruit insurance broker or financial advisors to work with IMO's, FMO's and
MGA's grow their business.
We give consultation services that are instrumental in helping them improve the ROI from our
email andmarketing campaigns.
QBE Insurance
Service Manager - Austral Mercantile
(July 2015 - August 2017)
Handled a total of 28 consultants, 11 for Administration and Finance and 17 for
Recovery/Collections.
In charged in daily monitoring of KPI’s and collections
Reporting directly to our onshore business partners for operational strategy,
engagement activities and people management.
Collections/ Admin Officer
(February 24, 2014 – July 2015)
Responsible in loading accurate data in the system, extracting all files: MS excel, MS
Word, PDF, etc.
Answering client's queries via email and sending them supporting documents regarding
the accident that they had.
Doing Outbound and Inbound calls from businesses and private people to process
payment.
EXL Holdings
Account Executive– Emergency Roadside Assistance
(November 21, 2012 - February 14, 2014)
Helps distressed motorists get their disabled vehicles back on the road or into garages
for repair.
Provides timely response to a customer’s urgent situation.
Convergys Inc.
CSR– Optus Telecommunication
(November 22, 2010 – November 17, 2012)
Knowledge of telecommunications, processes and systems, as well as department
policies and procedures.
Expertise in handling difficult situations that may require deviation from standard
procedures which will require a professional level of decision making.
APAC , Inc.
Assistant Team Leader – Humana – Medical Insurance Claims & Benefits
(February 08,2008 – November 15, 2010)
Providing a timely feedback to agent base on the accuracy of information that they are
providing to clients.
Handling and managing teams’ stats which involves one on one coaching implementation
of policies and procedure
Responsible for answering and diagnosing incoming service calls from customers.
Perform initial diagnosis and take actions to correct problem or initiate repair ticket.
Expertise in handling complicated medical diagnosis claims.
