ROMZAN DWI CAHYA
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Customer Service | Content Moderation
Kalisegoro, Gunung Pati,
Semarang, Central Java
SUMMARY
Highly motivated of customer service and content moderation enthusiast with over 5 years of experience
providing high-level support on BPO industries. Proficient in dealing with the customers, analyzing data, excel
and power point skill, and communicating with internal and external stakeholders. Possess exceptional
communication and interpersonal skills with a proven ability to work with the team.
EDUCATION
PROFESSIONAL EXPERIENCE
Semarang State University
Mitracomm Ekasarana
Bachelor's Degree in English Literature
2014 – 2019
Traveloka Project | 2019 - 2021
SKILLS
Strong organizational and timemanagement skills
Exceptional fast learner
Ability of leadership to work with the
team members
Detail-oriented and able to handle
multiple tasks simultaneously
Experienced in using office 365 and
google spreadsheet/docs/slide
Experienced in using some CRM
platforms
Handling outbound email and call to the customer
Communicate with the provider of the accommodation
Handling returns, exchanges, and refunds according to company
policies.
Maintaining performance above the target
Teleperformance Indonesia
Shopee Project | 2021
Handling live chat with the customer
Communicate with the related team
Proving solution options to the customer
Gathering feedback from the customer
Concentrix Indonesia
Lazada Project | 2021 - 2023
EXPERIENCE
Mitracomm Ekasarana
Traveloka project (2019 - 2021)
Teleperformance Indonesia
Shopee project (2021)
Concentrix Indonesia
Lazada project (2021 - 2023)
Transcosmos Indonesia
TikTok project (2023 - 2024)
Handling live chat with the customer
Ensuring repeat business by providing a high level of customer
satisfaction.
Continuously updating knowledge about products, services, and
industry trends.
Ensuring customer privacy and data protection.
Transcosmos Indonesia
TikTok Project | 2023 - 2024
Providing accurate information about products, services, and
policies.
Addressing and resolving customer complaints and issues
promptly.
Monitoring and reviewing user-generated content such as text,
images, videos, and comments.
Ensuring the platform remains a safe and welcoming
environment for all users.
