Romulo Jr Caballero

Romulo Caballero Jr ADDRESS: #138 Lower Engineers’ Hill Baguio City 2600 PHONE:- EMAIL:- Summary of Qualifications I am proficient in the use of Microsoft Office applications. Possess excellent communication and interpersonal skills, high sense of responsibility, organized and ability to work under pressure to meet deadlines. I’m a highly efficient learner with well-developed problem solving skills. I'm looking to leverage my talents with a company that's making a positive impact and I'm interested in learning new things daily. WORK EXPERIENCE Account Executive • Assign new Leads to team members, interview and enrol new clients to our program • Hiring and on-boarding new team members, • Reporting to the Senior Management, administrative and other management tasks Team Manager • Manages and leads a team of employees. • Communicates company goals, process and policy updates to team. • Motivates team members, identify opportunities and creates action plan to enhance productivity and performance. Customer Service Representative • Supports customers by providing helpful information, • Answering questions, and responding to queries. • Ensure that customers are satisfied with products, services, and features. Customer Service Representative – (Email) • Supports customers by providing helpful information, • Answering questions, and responding to queries. • Ensure that customers are satisfied with products, services, and features. SKILLS MS Office Applications Learned in school and enhance at work by tracking my team’s daily performance. Interpersonal Skills Communicating to people with different kind of personalities daily helped me on how to properly approach in different effective ways. Social exposure became my own training ground to express myself in a professional way. Root Cause Analysis and Action Planning Learned how important SMART action plan is to ensure affectivity. Calibration and Up Training Took the lead for Client mandated up trainings for policy changes and system upgrades. Attended weekly calibration with internal and clients Quality Team EDUCATION University of Baguio Bachelor of Science in Business Administration 2000 to 2004