Rommel Santiago

Rommel Unisa Santiago — CV Personal Information  Full name: Rommel Unisa Santiago  Phone:-  Email:-  Location: Blk14 Lot42 Pearl Residences, Capipiza, Tanza, Cavite, Philippines  Nationality / Date of Birth: Filipino / June 4, 1979 Work Experience — Collection Supervisor Collection Supervisor — St. Peter Life Plan, Inc., Cavite City (Cavite) Feb 10, 2010 – Aug 5, 2024  Led a team of 25 collectors to implement targeted follow-up strategies, reducing aging receivables and improving cure/collection.  Developed and standardized collections workflows, delivering approximately faster resolution of delinquent accounts while maintaining high customer service standards.  Prepared and presented aging reports, dashboards, and compliance communications to senior management.  Collaborated with Sales, Customer Service, and Finance to negotiate settlements and payment plans.  Coached and mentored junior collectors; tracked performance metrics and conducted regular training on negotiation techniques. Enrollment Administrator — Leadway Solution, LLC. Aug 17, 2024 – Sept 12, 2025  Responsible for managing the intake and application process for health insurance enrollment, acting as a key point of contact for individuals seeking coverage, and ensuring accurate and timely processing of applications through the company's systems and platforms  Verify personal and financial information to confirm applicant eligibility for various health insurance plans. Education Cavite Institute of Technology Graduation Year: 1997 Skills  Collections & Compliance: debt collection processes, negotiation, skip tracing, privacy awareness, reporting  People & Process: team leadership (25 members), coaching, performance monitoring, process improvement  Communication: customer service, conflict resolution, stakeholder management  Technical / Tools: MS Office (Excel, Word, PowerPoint), CRM or debt collection software  Languages: Filipino (Native), English References Rafael Ramirez Syncd Solutions LLC--