Rommel Padit

ROMMEL S. PADIT #18 San Vicente Lubao, Pampanga Mobile Phone:- E-mail:- OBJECTIVE: To obtain a position in your company where I can maximize my quality assurance, training experience and to expand my knowledge and skills thereby, assist in the continued improvement of the organization. EDUCATIONAL ATTAINMENT: TERTIARY: BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY STI College City of San Fernando, Pampanga April 2013 PROFESSIONAL EXPERIENCE: Sutherland Global Services Consultant September 2013 - October 2016 Clark, Pampanga AT&T Account / Microsoft Store Convergys Consultant December 2016 – August 2018 Clark, Pampanga DirecTV Account & AT&T Sprint Senior Consultant September 2019 – Present Sprint Communicating with customers about their experiences with a product or service Providing advice on purchasing products or service Answering customer questions about properly using or accessing a product or service Taking or processing orders for a product or service Listening to customer complaints or concerns and working to resolve their issues Attracts potential customers by answering product and service questions; suggesting information about other products and services. Troubleshoot technical problems and provide/address solutions to customers. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. SEMINARS & TRAINING Microsoft Office Specialist (MOS) STI College San Fernando, Pampanga April 2013 On-the-Job Training Support Staff Protech Review Center City of San Fernando Pampanga December 2012 – March 2013 Career Quest 2012 Job Orientation for Graduating College Students Mini Convention, Heroes Hall City of San Fernando, Pampanga November 2012 The 18th National Youth Convention CAP Building, Camp John Hay, Baguio City November 2012 GENERAL SKILLS: Computer literate Microsoft Office Specialist (MS Word, MS Excel, MS PowerPoint, etc.) Networking & Troubleshooting Hardware and Software Installation Good Communication Skills Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking Leadership Skills – know one’s roles and takes on the tasks head on; prompt accomplishments of deliverables Highly adaptable and patient risk taker who is open to new ideas. PERSONAL INFORMATION: Birth date:November 4, 1992 Civil Status:Single Nationality:Filipino Languages:Kapampangan, Tagalog, English Height:5’10 Weight:83 kgs. CHARACTER REFERENCES: Ms. Gladys Dichoso Instructor SCA Academy - I hereby certify that the information stated above is true and correct according to my belief and knowledge. Applicant’s Signature