Rommel Miralles

Rommel M. Miralles Current Address : 091 J.P Rizal Poblacion Sta. Maria Bulacan Provincial Address : #33 Little Baguio East Bajac Bajac Olongapo Zamales Contact No :- /- Email Address:-/-Skype:- Work Experience Position : Virtual Assistant/Freelance Onlinejob.ph profile: https://www.onlinejobs.ph/jobseekers/info/496973 Summary Skills       Experienced Customer Service and Sales representative. Experienced VA, Email Support and Data Entry. Efficient in WordPress, Html, CSS. Proficient in MS Office, Google Docs. Basic Knowledge in Photoshop. Basic knowledge in SEO, and SEM. Position : Account Associates Duration: January 14, 2016 – Dec. 20, 2016 Employer: VXI Global holdings ( Account: AT&T )      Sell TV cable, broadband, home phone, wireless services for customers. Offer Upgrade or upsell services for customers. Amend service installation depending on customer availability. Perform basic trouble shooting guide for customer. Educating customer on billing concerns and providing adjustment and credit for customer satisfaction. Position : Customer Service Representative Duration: June 26, 2015 – December 23,2015 Employer: Transcom ( Account: Samsung Australia )    Back office (email) – receive email from the customer. Answer queries providing appropriate remedy and resolutions for customer concerns. Inbound –provide assistance to production and to cover unusual call volume and providing first call resolutions with basic trouble shooting guide for customer. Outbound – callback for a customer that wants to get assistance on their concern in response to their emails. Position: Shift Manager Duration: 23rth may 2011– 23rth may 2013 Employer: Papa john’s Pizza Qatar ( Jawad Company )        Managing daily sales report including weekly and monthly reports. Conducting daily and weekly staff briefing to improve staff productivity and organizational efficiency Managing Profit and loss. Orders supplies, controls product quality, budgets payroll, analyze business performance and ensures store compliance with health and safety regulations. Creates work schedules, delegate tasks and continually develop associates. Audit cash tills and deposit till amounts as per laid down procedure. Deploy all team members on shift to ensure optimum staffing, Maintain attendance records of all crew members and ensure all Team Members follow laid down restaurant operating standards. Position: Swing Manager Duration: 1st January 2009 – 20th January 2011 Employer: McDonald’s Bahrain, Manama, Bahrain       Coordinate product, equipment, and people to achieve guest and employee satisfaction. Monitor and control food cost and variances during store operations. Receives store product deliveries – dry, chilled, & frozen products. Conduct physical inventory of food and paper products daily, weekly & monthly. Maintain good human relations among top management & crew Verifying employee training on all stations to enhance productivity level. Position: Crew Chief Duration: 21st May 2008 – 31st December 2008 Employer: McDonald’s Bahrain, Manama, Bahrain       Carry out production control in daily operations ensuring safe, hot and fresh foods with appropriate holding time. Ensure that only fresh vegetables are received in the stores and ensure proper cutting procedure is being followed at all times. Delegate secondary responsibilities or building maintenance task to the crew. Demonstrate a proficient job in all crew stations in the store. Ensure that (FIFO) First In First Out is carried out during storage of all products. Follow up scheduled employee training for verification and station certification by assistant managers and restaurant managers. Position: Crew Duration: 21st May 2007 – 20th May 2008 Employer: McDonald’s Bahrain, Manama, Bahrain      Demonstrate proficiency and efficiency in all crew station. Maintain good working relationship with the management team and fellow crew. Ensure proper procedure in cooking raw products using grill or fryers are being followed at all times. Ensure proper procedure in preparing sandwiches is being followed and ensuring product holding time is placed at all times. Serve Customer in the counter and dining area in a friendly and polite manner at all time. Position: Crew Chief Duration: February 2000 – May 2007 Employer: Golden Arches Development Corporation, Philippines    Carry out production control in daily operations ensuring safe, hot and fresh foods . Delegate secondary responsibilities or building maintenance task to the crew. Demonstrate a proficient job in all crew stations in the Store. Skills       Data Entry, Research, email management. Efficient in WordPress and basic HTML, CSS, JavaScript coding. Audio and Video Transcribing. Proficient in Google docs, MS Word, Excel and PowerPoint Knowledge on POS systems Knowledge on making pizza from the scratch  Swing development class (Mc Donald’s Int. Bahrain) Objective : To enhanced management skills, to improve customer relation for Profitability and sales Serve safe Papa Johns’ Pizza Qatar Jawad company Food safety class Class attended  Education    Divine Mercy College Foundation, Philippines June 1998 – March 2000 Information Technology Sergio Osmena Sr. High School, Quezon City, Philippines June 1994 – March 1998 Secondary Education Santolan Elementary School, Quezon City, Philippines June 1988 – March 1994 Primary Education Personal Information Nationality Date of birth Place of birth Passport No. : : : : Filipino March 14,1981 Salcedo, Eastern Samar EB- Character References  Arron Jay Callie Account associates VXI Global holdings Edsa Munoz-  Wayne Dichoso Account associates VXI Global holdings Edsa Munoz-  Imelda cabrera Account associates VXI Global holdings-  Gilbert Aloc Accounting Assistant BDO, Heroes Hill Cash Hub QC-