Rommel Isidro

ROMMEL ISIDRO Objective: Seeking full time employment in a multinational organization that provides excellent scope for learning and development. Skills: Committed to professionalism; can work with strict timelines with attention to detail, highly organized and has excellent and verbal communication skills. Knowledgeable in Microsoft Excel. Work Experience: 2007 � 2018Sutherland Global Services Hughes Network Systems Subject Matter Expert (2011 � 2018) Includes call listening sessions and provide Root Cause Analysis Provides feedback focusing on the defects to provide resolution Provide reports needed by the management using Microsoft Excel Data Analysis Provides coaching and real time support Part of the Customer Retention Group Support Avis Budget Group Customer Service Representative (2008 � 2011) Provides Customer Service assistance to customers Intuit TurboTax Technical Support Representative (2007 � 2008) Provides Technical Support assistance to customers 2018 - 2020National Debt Relief Quality Assurance Analysts Provided help in developing and implementing quality assurance policies, conducting tests and inspections, identifying production and process, or product issues, and presenting solutions. Education: College:Holy Angel University Angeles City - Bachelor of Science in Information Technology Secondary:Holy Family Academy Angeles City - Character Reference: Ruffa De Guzman QA Team Lead National Debt Relief - Aldrich Dizon Quality Specialist Hughes Net Sutherland Global Services - Max Edizon Albuera Team Manager Hughes Net Sutherland Global Services -