- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 24 years old
- Location:
- Davao City, Calinan, Philippines
- Experience:
- 3 years
Rommel George Cataluña Belleza
Davao, City, Philippines | - |-| www.linkedin.com/in/rommelgeorgebelleza
Professional Summary
Motivated and tech-savvy professional with 3 years of combined experience as a Basic Education Teacher, Technical
Support Specialist, and Google Support Specialist. Successfully supported and trained over 120+ students, contributing to
a 30% improvement in learning adoption in the classroom. Skilled in delivering prompt and effective technical solutions,
with a 95% first-contact resolution rate for IT-related issues. Passionate about integrating technology to enhance learning
experiences and committed to providing seamless support services. Known for strong collaboration skills and a proactive
approach to problem-solving in both educational and technical environments.
Skills and Areas of Expertise
✔Customer Service
✔Time Management
✔Technical Service
✔Inbox Optimization
✔Social Media Management
✔Administrative Support
✔Calendar Management
✔Data Analysis
✔ Google Suite
✔ Video Creation using Canva
✔ MS Office
✔ Email Handling
Education
SULTAN KUDARAT STATE UNIVERSITY
Bachelor of Elementary Education
Tacurong City, Philippines
March 2019 - July 2023
Experience
Amado Fernandez Sr. Central School
Basic Education Teacher
•
•
•
Crafted and executed dynamic lesson plans aligned with the K to 12 Basic Education Curriculum, enhancing
student engagement by 40% and improving overall class participation metrics across a diverse classroom of 30+
students.
Analyzed curriculum effectiveness through monthly assessments, resulting in a 20% increase in student
performance on standardized tests over a six-month period, ultimately contributing to higher school-wide
academic rankings.
Collaborated with a team of educators to develop cross-disciplinary projects that integrated technology into
learning, leading to a 35% improvement in digital literacy skills among students by the end of the academic year.
VXI Global
Technical Support Specialist
•
•
•
•
Davao City, Philippines
Oct 2023 - Dec 2023
Delivered expert technical assistance to over 1,500 customers per year, achieving a 95% satisfaction rating and
reducing average resolution time by 30%, significantly enhancing the support team's efficiency.
Conducted training sessions for new team members on effective communication techniques and technical
troubleshooting, resulting in a 50% increase in first-call resolution rates within three months of implementation.
Alorica Philippines
Google Support Specialist
•
Tacurong City, Phillipines
Mar 2023 - May 2023
Davao City, Philippines
Nov 2024 - Jan 2025
Utilized Google's support platforms to manage and resolve 150+ customer inquiries per month, maintaining a
98% case resolution rate and ensuring thorough documentation for each interaction.
Communicated with customers in a clear, empathetic manner, contributing to a 25% improvement in customer
satisfaction scores over a three-month period.
Fostered strong customer relationships through proactive and solution-oriented support, leading to a 30% increase
in positive feedback and repeat engagement.
Certification
University Certification
Sultan Kudarat State University
Tacurong City, Philippines
Issued on September 2023
Teaching Internship
Amado Fernandez Sr. Central School
Tacurong City, Philippines
Issued on May 2023
Elementary Education Certification
Professional Regulation Commission
Koronadal City, Philippines
Issued on December 2024
Certificate of Employment
Alorica Teleservices, Inc.
Quezon City, Philippines
Issued on January 2025
General Virtual Assistant Mastery Course
Angel Jalong – Your Best Virtual Assistant
Davao City Phillipines
Issued on May 2025
TEFL Certificate
Teacher Records
Davao City, Phillipines
Issued on May 2025
