Rommel George Cataluna Belleza

Rommel George Cataluña Belleza Davao, City, Philippines | - |-| www.linkedin.com/in/rommelgeorgebelleza Professional Summary Motivated and tech-savvy professional with 3 years of combined experience as a Basic Education Teacher, Technical Support Specialist, and Google Support Specialist. Successfully supported and trained over 120+ students, contributing to a 30% improvement in learning adoption in the classroom. Skilled in delivering prompt and effective technical solutions, with a 95% first-contact resolution rate for IT-related issues. Passionate about integrating technology to enhance learning experiences and committed to providing seamless support services. Known for strong collaboration skills and a proactive approach to problem-solving in both educational and technical environments. Skills and Areas of Expertise ✔Customer Service ✔Time Management ✔Technical Service ✔Inbox Optimization ✔Social Media Management ✔Administrative Support ✔Calendar Management ✔Data Analysis ✔ Google Suite ✔ Video Creation using Canva ✔ MS Office ✔ Email Handling Education SULTAN KUDARAT STATE UNIVERSITY Bachelor of Elementary Education Tacurong City, Philippines March 2019 - July 2023 Experience Amado Fernandez Sr. Central School Basic Education Teacher • • • Crafted and executed dynamic lesson plans aligned with the K to 12 Basic Education Curriculum, enhancing student engagement by 40% and improving overall class participation metrics across a diverse classroom of 30+ students. Analyzed curriculum effectiveness through monthly assessments, resulting in a 20% increase in student performance on standardized tests over a six-month period, ultimately contributing to higher school-wide academic rankings. Collaborated with a team of educators to develop cross-disciplinary projects that integrated technology into learning, leading to a 35% improvement in digital literacy skills among students by the end of the academic year. VXI Global Technical Support Specialist • • • • Davao City, Philippines Oct 2023 - Dec 2023 Delivered expert technical assistance to over 1,500 customers per year, achieving a 95% satisfaction rating and reducing average resolution time by 30%, significantly enhancing the support team's efficiency. Conducted training sessions for new team members on effective communication techniques and technical troubleshooting, resulting in a 50% increase in first-call resolution rates within three months of implementation. Alorica Philippines Google Support Specialist • Tacurong City, Phillipines Mar 2023 - May 2023 Davao City, Philippines Nov 2024 - Jan 2025 Utilized Google's support platforms to manage and resolve 150+ customer inquiries per month, maintaining a 98% case resolution rate and ensuring thorough documentation for each interaction. Communicated with customers in a clear, empathetic manner, contributing to a 25% improvement in customer satisfaction scores over a three-month period. Fostered strong customer relationships through proactive and solution-oriented support, leading to a 30% increase in positive feedback and repeat engagement. Certification University Certification Sultan Kudarat State University Tacurong City, Philippines Issued on September 2023 Teaching Internship Amado Fernandez Sr. Central School Tacurong City, Philippines Issued on May 2023 Elementary Education Certification Professional Regulation Commission Koronadal City, Philippines Issued on December 2024 Certificate of Employment Alorica Teleservices, Inc. Quezon City, Philippines Issued on January 2025 General Virtual Assistant Mastery Course Angel Jalong – Your Best Virtual Assistant Davao City Phillipines Issued on May 2025 TEFL Certificate Teacher Records Davao City, Phillipines Issued on May 2025