Rommel Asuncion

ROMMEL ASUNCION REMOTE OPERATIONS ADMINISTRATION & CUSTOMER SUPPORT SPECIALIST Career Profile Reliable and results-driven professional with over 3 years of experience in remote customer support, team leadership, and dispatch operations. Skilled in client relations, vendor coordination, and administrative support, backed by more than 10 years in the BPO industry spanning customer service, debt acquisition, sales, and recruitment. Currently seeking a remote role in administrative support and customer service where I can apply my skills to help teams stay organized and deliver great results. Work Experience BIG TIME MANAGEMENT INC. SAFER ROAD RESCUE (REMOTE/WFH) Jan 2024 - April 2025 Nov 2023 – Jan 2024 Operations Manager Supervised multiple remote teams, ensuring smooth day-to-day operations for customer support and dispatch. Monitored performance reports and collaborated with leadership to improve service delivery and efficiency. Lead Senior Agent / Team Lead Supervised senior agents, monitored team performance, and provided coaching for improvement. Sept 2022 – Nov 2023 Apr 2022 – Sept 2022 Feb 2022 – Apr 2022 Senior Agent / Team Supervisor Oversaw customer service and dispatch operations. Trained new agents and handled client escalations to maintain satisfaction and service standards. Dispatcher Coordinated with vendors nationwide for towing and roadside assistance services. Negotiated pricing, monitored ETAs, and ensured timely service completion. Customer Service Representative Handled incoming service requests, provided quotes, and managed bookings. Updated CRM systems accurately and maintained professional communication under pressure. Core Skills Education Admin Assistance & Remote Support Customer Service & Client Relations Dispatch & Scheduling Operations Team Supervision & Performance Reporting Vendor Coordination & Recruitment Support Collections & Accounts Receivable Management Productivity tools: Google Workspace & Microsoft Office CRM Tools: Workiz, Zoho CRM, Zoho Desk, TowingWiz, Citrix Telephony and Communication Tools: Ring Central, Avaya, Zoom, Slack, Google Meet Bachelor of Science in Business Administration Major in Business Management 1998 - 2002 Previous Experience (Prior to 2022) June 2019 – Jan 2022 SUN LIFE FINANCIAL PHILIPPINES - Financial Insurance Advisor Oct 2021 – Jan 2022 TELETECH (HP Seasonal Project) - Sales Specialist (part-time) Feb 2020 – June 2021 OFFSHORE OUTSOURCE OPERATIONS - Debtor Controller / Accounts Receivable May 2016 – Feb 2019 Baycorp International - Relationship Manager / Collections Specialist Feb 2016 – Apr 2016 TELCO SERVICES INTERNATIONAL - Customer Experience & Sales Consultant Apr 2015 – Jan 2016 E. HARRINGTON STAFFING SERVICES INC. - Research Specialist / Recruitment Specialist Oct 2012 – Apr 2015 ADVANCED CREDIT MANAGEMENT PTY LTD. - Account Manager/Collections Specialist Feb 2011 – Apr 2012 TELETECH PHILIPPINES (Telstra Account) - Tier 2 Customer Service Specialist Jul 2009 – Aug 2010 GENPACT SERVICES LLC (GMACFS – US Auto Finance) - Collection Officer Mar 2007 – Jan 2009 GLOBE TELECOM INC. - Customer Service Associate Mar 2003 – Jan 2007 P.J. LHUILLIER INC. - Vault Custodian / Branch Personnel May 2002 – Jul 2002 BISTRO HOLDINGS INC. (TGI Friday’s) - Server / Waiter References Available upon request