Romlly Mar O. Suarez

When you run into technical-related problems and difficulties, I can be your first line of support 👩🏻‍💻

Hi! I am Romlly, a Freelance Technical Support Specialist with 4 years of experience. I help my clients become free of tech-related stress and keep both their offline and online platforms running smoothly and efficiently even if we're at different locations 🌐

⚙️𝐖𝐇𝐀𝐓 𝐈 𝐃𝐎

🖥️ All-around technical assistance and support

🖥️ Diagnose and troubleshoot software, hardware, and computer/network-related issues

🖥️ Ensures that all technical aspects are functioning properly

🖥️ Help clients to understand existing computer tools

🖥️ Help clients learn and stay-up-to-date with technology trends for fast and convenient PC operations

🖥️ Recommend and set up system enhancements such as desktop hardware and software applications, processes, and procedures

⚙️ 𝐇𝐎𝐖 𝐈 𝐖𝐎𝐑𝐊

📞 SUPPORT CALL

• I provide assistance by answering queries via video calls (depending on the client's preference) to resolve technical problems.

• For hands-on support, I also offer remote PC sharing to further assist you with your computer-related issues and needs. I make sure to respect your privacy with integrity and ensure to secure your data.

👩🏻‍💻 I can work in-person or remotely

🔎 I do further research on complex issues

🧑🏽‍🤝‍🧑🏽 I also do follow-ups to make sure that your inquiries are answered and concerns are resolved

⚙️ 𝐒𝐄𝐑𝐕𝐈𝐂𝐄𝐒

✔️ Windows/OS Repair

✔️ Reprogram

✔️ Reformat

✔️ Computer and Network Troubleshooting/Repair

✔️ Virus and Malware Removal

✔️ OS Installation

✔️ Software Installation

✔️ MS Office Installation/Repair

✔️ AutoCAD Installation

✔️ Technical-related consultations

✔️ Other IT/technical-related support

I am passionate about going through the forefront of technology and providing fast and client-friendly solutions.

⚙️ 𝐓𝐎𝐎𝐋𝐒 𝐅𝐎𝐑 𝐑𝐄𝐌𝐎𝐓𝐄 𝐒𝐇𝐀𝐑𝐈𝐍𝐆

• TeamViewer

• Google Remote Sharing

• Video Conferencing Tools (Zoom, Google Meet, etc.)

OTHER SERVICES OFFERED:

• AutoCAD

• E-book design using Kotobee App

I'm excited to share how my skills and experiences would be useful for your tech-related concerns. You can message me anytime to discuss further the services I offer. I will be happy to answer your questions and give you the quality and fast tech solutions.