ROMINA T.
YAO CINCO
CONTACT
--Cebu, Philippines 6000
HARD SKILLS &
TOOLS
Email Management
PROFESSIONAL SUMMARY
I am a dedicated and experienced Customer Service Specialist and Sales
Associate with the desire to grow and attain a position as a Virtual
Assistant that will hone the skills I obtained throughout my work
experience. I am a highly - valued employee that exceeds the target
results. I possess drive, ambition, and an extensive skill set that includes
Social media management, Email management, and Copywriting.
CORE COMPETENCIES
Travel Management
Calendar Management
Social Media Management
Create presentable and pleasing graphic contents using Canva
Copywriting and Branding
Copywriting. Write content for sales and marketing
Top-notch Customer Service
Excellent in hadling social media accounts (Facebook, Instagram, etc.)
Administrative/Data Entry
Reply to comments and keep audience engage
Social Media Management
Computer Skills
Facebook Ads Managing
Organizational Skills
Google Workspace
Email Management
Canva
Travel Management
Slack
Proficient in Google Workspace (docs, spreadsheets)
Problem solver and the ability to identify urgency of task
SOFT SKILLS
Excellent Computer Skills
Able to do basic computer troubleshooting
Critical thinking skills
Intuitive knowledge to operate modern devices effectively
Keen eye for detail
Efficiency in using online tools such as MS Office, Canva, Photo editor
Problem Solver
Excellent Verbal & Written
communication
Highly creative
Pragmatic
Versatile
Hard-working
Able to do basic WordPress web design
Excellent Communication Skills
4 years+ total in the Customer Support and Sales Industry
Active listening
Use of relevant knowledge, know-how, and skills to explain and
clarify thoughts and ideas
CERTIFICATION AND
TRAININGS
2022 | Social Media
Management Certification
WORK EXPERIENCE
Nov 2020 Aug 2022
I am a qualified account specialist via Chat/Messaging. Handling
general concerns including billing, account management,
placing/cancelling orders, basic troubleshooting and meeting
sales target in a Telecom Company.
2022 | Basic Wordpress
Certification
2022 | Virtual Executive
Assistant Certification
Nov 2019 Oct 2020
2022 | General Virtual
Assistant Certification
Jul 2019 -
May 2020 - Apr 2021
Set up Facebook page for a Korean
Face Mask company. Managed their
Branding,
content
creation
for
marketing and scheduling of posts.
Nov 2019
Mar 2018 Jan 2019
May 2016Jan 2017
Technical Support Representative
Convergys Philippines
My duties mainly focus on resolving a technical issue or problem
in the fastest, most cost-effective way. We handle issues related
to digital cable, phones, modems, internet networks, software,
and the like. In addition, we perform tasks such as: answering
customer questions to learn about their situation.
Feb 2014 Feb 2015
Assistant Event Organizer / Event Stylist
St. Anthony Balloons
I am responsible for promoting events across all social media
platforms. Along with this is assisting with creative decisions. I
also create props and design stage ensuring everything is
presentable as well as making the invitations.
High-school School Paper
Feature Writer-
I was one of the Feature writers of our
School Paper and I have proven my
excellence when I passed the National
Schools Press Conference.
ESL Online Teacher
51Talk Philippines
As an ESL Teacher, my responsibilities include preparing and
delivering lessons to improve Chinese students' reading, writing,
and conversing skills. I conduct the classes through an online
video calling platform.
Freelance
Social Media Manager
Aug 2012 - Jan 2013
I managed Facebook page and
Instagram account for a retail shop.
Creating contents and scheduling
posts. I also did the Branding and
creation of the page.
Property Sales Consultant
BE Residences
My duties here involve showing properties and giving financing
advice. Helping clients to purchase, rent, or sell properties.
Getting clients using social media advertisements.
MDP Ventures
Social Media Manager
Feb 2019 - Feb 2020
I have handled several Business
Accounts for several products. I am
mainly focused on Facebook Ads and
customer
engagement,
creating
content, and Sales Advertising.
Medical Sales Representative
Tamiga Pharmaceuticals
As a Medical Sales Rep, I am responsible for promoting
Company's products to Medical Professionals (e.g Doctors,
Surgeons and Pharmacists). I normally arrange meetings with
Medical Professionals and present and introduce new products
and negotiate.
OTHER WORK
EXPERIENCE
Freelance
Social Media Manager
Customer Service Specialist
Continuum Global Solutions Inc.
EDUCATION
2009 - 2015
Bachelor of Science in Industrial Engineering
University of San Carlos - TC
Nasipit, Talamban,
Cebu City, Cebu
Philippines 6000
