Romer Rojas

Looking for a reliable, proactive assistant with solid experience in eCommerce and Customer Services support? I’m a bilingual professional (Spanish/English) with over 3 years of remote experience assisting U.S. companies. Having worked in the U.S. healthcare industry, I prioritize discretion and confidentiality in every interaction—and I’m HIPAA certified. I specialize in customer service, order processing, supplier coordination, and operational support for online stores.

💡 What I Can Do for You

✔ Customer support - Professional assistance via email, live chat, and phone

✔ Processing and tracking orders

✔ Supplier & Inventory Coordination – Handling pricing, billing, and order fulfillment

✔ Managing internal records and updates (Google Sheets, Clockify)

✔ Providing general administrative and operational support to remote teams

🧩 Platforms & Tools I Use Daily

Shopify · Printify · AliExpress · Gmail · Google Sheets · Slack · Trello · Canva · CRMs

Languages: Spanish (native), English (bilingual), Italian (intermediate)

🧭 Why Work With Me?

• Quick to learn new tools and adapt to diverse workflows
• Empathetic, organized, and solution-driven communication
• Based in a U.S.-aligned time zone (EST)
• Committed to long-term collaborations and continuous improvement
• Flexible schedule availability, including weekends if needed