Romeo Tibon Jr.

I am Romeo Tibon Jr., a highly adaptable professional with a strong background in customer service, sales, and creative digital solutions. With a degree in Computer Engineering from Jose Rizal Memorial State University, I bring not only technical expertise in troubleshooting and IT support but also a unique ability to combine these skills with creativity, communication, and business development.

Over the years, I have built a career that reflects versatility and growth. I started as a part-time IT assistant at Dapitan City Hall, where I was responsible for maintaining computer systems, performing troubleshooting, and ensuring smooth operations across departments. This early experience gave me a foundation in problem-solving, attention to detail, and technical efficiency.

I later transitioned into customer service and sales, working with Concentrix Philippines and Virtual Buddy 24/7, where I managed healthcare insurance accounts. My role involved handling customer inquiries, verifying claims and eligibility, and providing comprehensive information about coverage. Through proactive engagement strategies, I successfully boosted customer satisfaction scores by 30% and increased upsell revenue by 20%. These results highlight my ability to not only resolve customer concerns but also drive business growth through effective communication and relationship-building.

Beyond my customer-facing roles, I specialize in graphic design, video editing, and social media management. Proficient in tools such as Adobe Photoshop, Canva, Kittl, and DaVinci, I create visually engaging content that supports marketing and branding strategies. My digital marketing experience allows me to design campaigns that resonate with audiences, while my product research and business development background ensure those campaigns are data-driven and impactful.

I take pride in being a quick learner and adaptable professional who thrives in dynamic environments. Whether it’s assisting a customer with a healthcare plan, developing engaging social media content, or troubleshooting technical issues, I approach every task with dedication, creativity, and a problem-solving mindset.

What sets me apart is my combination of technical and creative skills—I can analyze systems and processes with an engineer’s precision while also designing content that connects with people on a personal level. My goal is to continue growing in a role where I can utilize my diverse expertise to contribute to organizational success while helping clients and customers achieve their goals.