Unit 4C #3225, Miolata Residences, Kaimito St. Napico
Brgy. Manggahan, Pasig City, 1611
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ROMEO NATIVIDAD
PROFILE
Previously an Inside Sales Rep with over all 15 years of experience in the industry, including 5 years of
being a Team Leader, 2 years of sales account managing and over 4 years being a Customer Service and
Sales Specialist. A highly motivated and ambitious individual, able to give timely and accurate support
and training to team members. Also possessing excellent management and organizational skills with
the ability to prioritize and manage different tasks at once. Has the ability to lead by example, improve
best practices and organize time efficiently.
Strongly focused on increasing internal business satisfaction and help team becomes more efficient –
through providing quality support, exceed client’s expectation and be a good team player.
AREAS OF EXPERTISE
Supervising
Mentoring
Coaching
Motivates People
WORK HISTORY
SATELLITE OFFICE – BONIFACIO GLOBAL CITY
Inside Sales Rep | February 2020 – June 2020
Working with Business Development Managers in US by providing them appointments for schools to
introduce our products such as interactive panels, agile furniture and security needs.
TELETECH PHILIPPINES ( Google Ads ) – BONIFACIO GLOBAL CITY
Digital Account Specialist | November 2017 – October 2019
Convincing Business owners in setting up an account to promote their businesses online through
Google Ads platform. Handling both Inbound and Outbound calls and providing continuous support to
existing customers.
RINGCENTRAL - SHAW BOULEVARD, MANDALUYONG CITY
Sales Account Executive | July 2015 – October 2017
Handling new sales acquisitions for small and medium business, managing existing client accounts, and
providing phone, email and chat support. Tailor fitting the product and VoIP phone services of
RingCentral based on the customer’s business communication needs.
IGRANT COMPANY - ORTIGAS CENTER, PASIG CITY
Team Leader | January 2010 – June 2015
Ensuring that team members are motivated, monitored and measured in line with the company targets
and standards. Immediately identify and address gaps that affects the performance of each members.
Accounts Handled;
• Search Engine Optimization (US Campaign)
• Verizon Fios: Wireless/Internet/TV/Phone (US Campaign)
• Data Entry: Google Listings (US Campaign)
• Lifestyle Survey (UK Campaign)
• DirecTV (US Campaign)
• Go Green (AU Campaign)
• Lead Generation (US Campaign)
Duties:
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Monitoring & reporting on standards & performance targets.
Mentoring and training new staff.
Ensuring all administrative and IT records are entered and updated correctly.
Involved in the recruitment of new staff.
Dealing with and resolving problems and issues which arise.
Working with the sales and marketing team to drive more sales.
Providing prompt and accurate information on individual performance.
Conducts product and sales training.
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Praise team members and creates a positive working environment.
OSRP LLC - MANDALUYONG CITY
Inbound Sales and Customer Service Support |January 2008 – December 2009
Assisting customers with their inquiry about the products that they will purchase and then close the
sale. Mostly electronic products from computer peripherals to laptops and Apple products. Account
Handled:
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Online Shopping for Electronics and Gadgets (US Campaign)
VOX OPERA SOLUTIONS - MAKATI CITY
Sales and Customer Service Specialist | January 2005 – November 2007
Doing outbound and inbound calls for businesses. Offering them the services such as BPO and some
back-office procedures like web design bookkeeping. Has work with various campaigns such as
appointment setting, survey, sales and order entry.
Accounts Handled:
• Vector Scales (US Campaign)
• Lead Generation (Canada Campaign)
EDUCATION
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES - STA. MESA,
MANILA Bachelors in Cooperatives - 2000
REFERENCES
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AVAILABLE UPON REQUEST
ROMEO NATIVIDAD
