Romeo Biticon, Jr.

ROMEO D. BITICON, JR. 6-F Kapt. Moy St., Sta. Elena, Marikina City Contact#:- Email:- CAREER OBJECTIVE To find a challenging position to meet my capabilities, skills, education and experience. WORK EXPERIENCES Administration Manager Gloss Digital Home Based Work February 9, 2015 – November 20, 2015 Description: 1. Manage SalesForce CRM (adding prospects, clients, notes etc) 2. Quote/proposal compilation 3. Research (source prospects, competitor research) 4. Reporting (compilation of monthly & weekly reporting) 5. Web testing 6. Slideshare setup 7. Local directory setups 8. Monthly client reporting 9. Create clients social media calendar templates 10. Responsible for segmentation of Gloss Digital email database 11. Manage Production Schedule 12. Create images for social media via Canva Lead Generation Team Leader / Australian Account Sourcefit Phils. Eastwood City, Libis, Quezon City October 1, 2012 – February 6, 2015 Description: 1. Train new Lead Generation staff in companies services and products 2. Train new staff in Vorian Agency lead generation strategy and lead generation techniques 3. Ensure staff reach monthly appointment KPI’s 4. Report weekly on lead generation staff 5. Monitor lead generators progress and help with objections 6. Telephone new and existing prospects to generate quality leads and appointments for all Vorian sales representatives. 7. Email approved documentation to prospects as needed 8. Customer service calls (customer surveys, lost quotes and Vorian Mailouts) 9. Maintain, expand and update the Goldmine database Lead Generation Specialist/ Australian Account Sourcefit Phils. Eastwood City, Libis, Quezon City April 10, 2012 – September 30, 2012 Description: 1. Calling prospective clients and booking appointments for the sales executives to offer Web Design/SEO products and services. Outbound Customer Service Representative (Home-based Account/Australian Account) Remote Staff July 4, 2011 – February 2, 2012 Description: 1. Calling clients and offering them SEO and Web Design services. Telemarketing Executive MOTIF Inc. Eastwood City, Bagumbayan, Quezon City January 18, 2011 – June 30, 2011 Description: 1. B2B Campaign – eBridge interactive 2. Calling registered businesses in a specific city in the US regarding their local business listing and featuring their business in their local area free for the first 30 days and if they decide to keep it, a fee of $99.95 a month will be charged thru their business monthly local phone statement. 3. Search Engine Optimization where it links their website with eBridge so can be featured not only on Google and Yahoo but also with over 100 major search engines and directories. Inside Sales Representative/Lead Generation Specialist Dell International Philippines, Inc. Eastwood City, Bagumbayan, Quezon City February 9, 2009 – January 13, 2011 Description: 1.Selling Dell systems specifically laptops and desktops – Inbound 2. Customers call in to ask for pricing of DELL systems and our job is to upgrade the current settings of the system they are purchasing to have better margin and revenue per sale. 3. Selling extended warranties to expired DELL systems – Outbound, B2B 4. Calling large companies and ask for an IT personnel who handles to DELL Systems especially servers and workstations to check status of the warranties. Inbound Telesales Agent SYKES Asia, Inc. Quezon Avenue, Quezon City September 8, 2008 - January 31, 2009 Description: 1.Inbound campaign – Hotels.com 2. Assisting customers in regard to their hotel reservation on specific place all over the world. 3. Much like Expedia but we don’t handle airline reservations. Outbound Sales Agent TRG Philippines OrtigasCenter, PasigCity February 25, 2008 - May 24, 2008 Description: 1. Outbound campaign – telephony service,B2C 2. Call customers and let them inform about our service with low rates and transfer their current subscription to what I’m selling. Junior Coach/Outbound Telesales Representative ICT Marketing Services Riverbanks Arcade, Riverbanks Mall, Barangka, Marikina City August 21, 2006 - August 23, 2007 Description: 1. Outbound campaign – HSBC Credit Protect, B2C 2. Assists agents with their needs in regards to selling and being involved in decision making functions if it is a clean sale or not. 3. It also works some of the functions of a coach if the coach is on leave or unavailable during those times. 4. Involved in selling and telemarketing calls to some of the clients and offering products and services to help achieve customer satisfaction. 5. The account tends to help customers in paying their credit card bill if any unnatural events happen like if they get hospitalized, loss of work, etc. 6. If that happens, the credit card would only generate $0.89 per $100 of their monthly account balance. ACHIEVEMENTS RECEIVED No. 3 in upsell for the month of May 2007 Maintaining a 0.98 sph for the month of May 2007 Best in Upsell for the month of February 2007 Having a highest scorecard grade of 90.45 for the month of February 2007 Being no. 1 in upsell with 30 upsells for the month of February 2007 Achieving a total of 210 sales with 0.95 at 220.25 hrs for the month of January 2007 Having a perfect attendance for the month of January 2007 Having a highest scorecard grade of 95.1 for the month of January 2007 Having the most number of hours with 211.80 for the month of December 2006 Having 91.56% QA Average for the month of December 2006 Having the 2nd highest scorecard grade of 90.35% for the month of December 2006 Having 85% QA Average for the month of November 2006 Customer Service Representative Teleperformance Philippines San Miguel Ave., Ortigas Center, Pasig City June 30, 2006 - July 27, 2006 Description: 1. Outbound campaign – telephony service, B2C 2. Involved in selling and telemarketing calls to clients from Australia and offering products and services to help achieve customer satisfaction 3. Address customers concern and giving them ample advice on what to do to answer their needs and wants. Product Specialist Philips Electronics Binondo, Manila February 2004 - January 2006 Description: 1. Involved in the selling and reselling of audio-video products and services to would - be customers. 2. Address customer’s needs regarding upgrades on their existing audio-video products and ways to improve it. Product Specialist Sony Philippines Makati City July 2000 - January 2004 Description: 1. Involved in the selling and reselling of audio-video products and services to would - be customers. 2. Address customers’ needs regarding upgrades on their existing audio-video products and ways to improve it. TRAININGS/SEMINARS ATTENDED SONY PHILIPPINES INC. THE SERVICE ADVANTAGE @ SONY CUSTOMER SERVICE PROGRAM FOR RETAIL IN-STORE PERSONNEL October 2 - 4,2002 Tower1, The Enterprise Center, Makati City PHILIPS CONSUMER ELECTRONICS COMMUNICATION SKILLS AND CUSTOMER SERVICE TRAINING June 6 - 7, 2005 48th Floor PBCom Tower, 6795 Ayala Ave., cor. VA Rufino St., Makati City EDUCATION TERTIARY:Banking and Finance Polytechnic University of the Philippines Sta. Mesa, Manila 2nd year Undergraduate 1996 - 1998