ROMELYN VILLAMOR
GENERAL VIRTUAL ASSISTANT | AMAZON SPECIALIST
DETAILS
Davao, Philippines--
LINKS
Facebook
LinkedIn
DAVAO, PHILIPPINES
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PROFESSIONAL SUMMARY
Results-driven and detail-oriented Virtual Assistant with extensive experience in
Amazon Seller Support, e-commerce management, and digital marketing. Proficient in
product listing optimization, inventory management, competitor research, and
customer service across Amazon, Etsy, and Shopify. Strong background in finance,
operations, and administration with an MBA in Finance. Adept at utilizing tools like
Helium 10, List Perfectly, and Google Sheet/Microsoft Excel to enhance efficiency and
drive sales growth. Seeking a challenging role in a fast-paced environment to
contribute expertise in e-commerce operations and business management.
Onlinejobs.Ph
CORE SKILLS & COMPETENCIES
SEO (Search Engine Optimization)
Amazon Seller Support & Case
Management
Product Listing Optimization (Flat
Files & Direct Uploads)
Keyword Research & SEO (Helium
10)
FBA & FBM Shipment
Management
PROFESSIONAL EXPERIENCE
Amazon Support Representative (Virtual Assistant)
US Marketplace | UK & Europe Marketplace | July 2022 – April 2025
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Created, updated, and optimized product listings for increased visibility and
conversion.
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Researched high-performing keywords using Helium 10 for strategic listing
optimization.
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Troubleshooted flat file technical errors and resolved listing policy violations.
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Uploaded Enhanced Brand Content (EBC/A+), A+ comparison tables, and
improved product descriptions.
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Managed FBA shipment discrepancies, processed overages/shortages, and filed
reimbursement claims.
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Conducted advertising and content audits, analyzing PPC data to optimize sales
strategies.
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Provided customer support for Amazon, Shopify, and Etsy platforms, ensuring
high customer satisfaction.
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Processed seller-fulfilled (FBM) orders and monitored shipment management.
Data Analysis & Reporting
(Google Sheets, Excel)
Competitor & Market Research
Customer Service & Dispute
Resolution
Sales, Marketing & Operations Manager
Davao Outdoor Tours & Adventures | Feb 2015 – April 2022
Inventory & Order Management
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Led a retail company specializing in Radio & Communication Equipment, Search
& Rescue Supplies, and Medical Equipment.
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Supervised sales and marketing teams, implemented marketing strategies, and
trained employees.
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Conducted market research, streamlined workflows, and managed operations
for efficiency.
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Built and maintained strong client relationships to drive business growth.
Process Auditing & Compliance
Business Administration &
Strategic Planning
CERTIFICATIONS & TRAINING
● Proven & PROFITABLE
Amazon PPC Advertising
Course – Udemy
(October 2024)
● Product Listing, Keyword
& Competitor Research
– Helium 10 (July 2023)
● Amazon Product
Research – Helium 10
(July 2022)
● Amazon Inventory &
Shipment Management
(July 2022)
● Amazon Customer
Service & A-Z Claims
Mastery (January 2022)
● Strategic Planning
Workshop – South GG
Promotions (October
2022)
● Personality
Development Training
(August 2023)
● Various Banking &
Customer Service
Training – BDO Network
Bank -)
Internal Auditor & Senior VP Assistant
BDO Network Bank | May 2010 – Feb 2015
●
Assisted the Senior Vice President with administrative functions and banking
operations.
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Audited bank branches to ensure compliance with operational policies.
●
Prepared board reports, managed documentation, and issued official
memorandums.
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Helped revise banking procedures for enhanced efficiency and compliance.
EDUCATION
Master of Business Administration (Finance)
University of Southeastern Philippines | 2009 – 2011
Bachelor of Science in Mathematics
University of Southeastern Philippines | 2005 – 2009
TECHNICAL TOOLS & PLATFORMS
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Amazon Seller Central
Helium 10
List Perfectly
Google Sheets & Excel
Shopify & Etsy
Flat File Troubleshooting
Microsoft Office Suite
CRM & E-commerce Tools
Why Hire Me?
✔ Amazon Specialist – Deep expertise in listing optimization, inventory management, and troubleshooting.
✔ Data-Driven Decision Maker – Strong analytical skills to improve sales performance.
✔ E-commerce Enthusiast – Experience across Amazon, Etsy, and Shopify.
✔ Proactive & Detail-Oriented – Passionate about delivering quality work with efficiency.
✔ Strong Work Ethic – Reliable, results-driven, and eager to contribute to business success.
