Romelyn Roncales

ROMELYN D. RONCALES EDUCATION Master of Arts in Education Major in P.E (24 Units) Batch August 2023 - August 2024 National Teachers College Manila Bachelor of Secondary Education Major in Music, Arts, Physical Education and Health (MAPEH) KOLEHIYO NG LUNGSOD NG LIPA -) OBJECTIVES To secure a challenging position in a reputable organization, leveraging strong customer service skills, proficiency in administrative and electronic client support to contribute to operational efficiency and client satisfaction. CONTACT --36 Maligaya street Bagong Barrio, Caloocan City www.facebook.com/romelyn.roncales. SKILLS Meticulous and detail-oriented, especially in making reports, letter of communication, answering phone calls and compiling documents. Flexible and Multitask in an assigned job. Knows basic computer navigation. Responsible, enthusiastic and hardworking individual. Fully dedicated to the duty and responsibilities. EXPERIENCES TECHNICAL ASSISTANT I (CONTRACT OF SERVICE) May 5, 2025- October 1, 2025 DEPARTMENT OF EDUCATION- BUREAU OF LEARNING DELIVERY, STUDENT INCLUSION DIVISION Duties and Responsibilities: Maintains records and filing system, both physical and electronic, and takes charge of receiving and releasing documents. Assists in maintaining reports and liquidations, office supplies and equipment. Prepares data and resource materials needed for periodic and special reports. Documents/prepares minutes of the meetings, conference proceedings, activity reports and memoranda. Assists in organizing meetings, conferences and other activities and in preparing presentations and draft annual reports. Performs all administrative and technical functions relevant to the operations of the Secretariat. LEAD GENERATION SPECIALIST-TIKTOK (GIG) January 2025- May 2025 HD UGC Duties and Responsibilities: Primarily responsible for extracting and compiling targeted contact and business information from various online sources to build a clean, accurate database of potential customers for sales and marketing teams. EXPERIENCES MAPEH TEACHER (PRIMARY TO SENIOR HIGH ) JUNE 6 2023 TO MARCH 31, 2025 STO. NINO PAROCHIAL SCHOOL, INC Duties and Responsibilities: Plan, prepare, and deliver effective lesson plans in Music, Arts, Physical Education, and Health based on the curriculum standards. Update curriculum maps educational contents and curriculum program of MAPEH. Teach students to develop knowledge, skills, and appreciation in the four disciplines of MAPEH. Promote physical fitness, healthy lifestyle practices, and artistic expression among students. Assess and monitor student progress through assignments, projects, practical demonstrations, and examinations. Use innovative and varied teaching strategies to meet the diverse learning needs of students. Maintain classroom discipline and create a positive learning environment that fosters respect, teamwork, and active participation. Organize and supervise school activities such as sports fests, cultural programs, art exhibits, musical performances, and health awareness campaigns. Collaborate with colleagues, parents, and school administrators to support student learning and growth. Prepare and submit reports, student records, grades, and other required documents promptly. Engage in professional development opportunities to enhance teaching effectiveness and stay updated with new teaching strategies. Lastly, Appointed as Student Council Coordinator responsible for planning, organizing, implementing students activities and its welfare ANALYST - MEDICAL CANVASSING PROVIDER (FREELANCE) JANUARY 2023 TO FEBRUARY 2023 SEARCH PROS, INC - Indianapolis, IN Duties and Responsibilities: Contact medical providers on the phone and obtain all the information required about the claimant. Review data collected on the phone call and analyzed for a comprehensive evaluation of claims. Make sure all details about the claimant are correct and organized. Assess information obtained about claimants for workers' compensation claims. Compile information in a report and submit it for proofreading. LEGAL INTAKE SPECIALIST - (FREELANCE) DECEMBER 2022 TO JANUARY 26, 2023 SASOONESS LAW GROUP - Woodlandhills, CA Duties and Responsibilities: Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure they feel seen and heard. Performing customer service tasks, such as answering phone calls and responding to texts. Explain the firm's services to the potential client and why we are the best fit for them Keeping all legal documents or correspondence organized and up to date Gathering all documents, statements and evidence a lawyer will need for trial. Organizing and maintaining files of legal documents and other case materials such as photographs or recordings of interviews with witnesses Perform miscellaneous clerical tasks as needed, including transcription, research, spreadsheet management, and email writing to ensure operational efficiency. Communicating with clients to keep them informed about the progress of their case Showcasing excellent communication, organizational, and time management skills. EXPERIENCES PRIOR AUTHORIZATION SPECIALIST (CSR) - LABCORP OF AMERICA HOLDINGS ACCOUNT APRIL 6, 2021 TO AUGUST 15, 2022 SAGILITY FORMERLY HINDUJA GLOBAL SOLUTIONS (HGS) Duties and Responsibilities: Task to coordinate with different kinds of insurance in the US for benefits and eligibility, submission of authorization requests to private insurance, Medicaid, Medicare and HMOs on behalf of providers and patients. Interviewing patients for additional information to support medical requests and informing them of possible costs based on the benefits investigation. Organizes and manages clinical documentation received, such as Medical Records, Lab results, Mutation Reports, and Office visits/ Progress notes. Answer emails from insurance, doctors' offices, customers and facilities in the US. Communicate with patients regarding insurance coverage, financial responsibility, and authorization status. Follow up authorization status as necessary to ensure timely approvals. Communicate with doctors and IPAs to verify request and check if there is an authorization on file. INSURANCE VERIFICATION SPECIALIST (CSR)- HUMANA ACCOUNT OCTOBER 9, 2020 TO MARCH 2021 SAGILITY FORMERLY HINDUJA GLOBAL SOLUTIONS (HGS) Duties and Responsibilities: Mainly responsible for providing medical and vision benefits to U.S. providers and other healthcare facilities. Assuring correct benefits are provided and the patient is eligible to use the services. Responsible for checking CPT Codes and HCPC Codes for authorizations before rendering the service, and going the extra mile to check if there are authorisations on file. Transfer healthcare provider’s call for appeals, denied authorization and claims information. Check in-network and out-of-network providers' information before quoting benefits. CERTIFICATES, SEMINARS AND RECOGNITIONS CERTIFICATES, SEMINARS AND RECOGNITIONS Certificate of Participation in Workshop “Pakikisalo sa Pamumuno: Bayanihan sa Kinabukasan” Department of Education July 31, 2025 Singson Hall, Ateneo de Manila University Ctalks: Elevating Teaching Excellence Educational Reforms towards a strengthen brand of excellence with CPD Units Seminar. June 25, 2024 Mariano Marcos State University Teaching English as Foreign Language (TEFL) Certificate Holder - April 2025, Teacher Record Grade 8 and Grade 10 Classroom Adviser year- Table Tennis and Badminton Moderator June 6, 2023 to April 1, 2024 Sto. Nino Parochial School,Inc NCAE Proctor to Grade 10 students of St. Therese Learning Center at Sto. Niño Parochial School, Inc - August 2024 Guest Judge “Tawag ng Bulwagan” Department of Education Main Founding Anniversary June 20, 2024 Guest Judge “DepEd CO Happy Halloween Treats” at the Department of Education Central Office October 30, 2024 Emerging Leader Award given October 4, 2024, Sto. Nino Parochial School, Inc Most Helpful Award School Year 2023 and 2024, Sto. Nino Parochial School, Inc Seminar "From Proposal to Publication: The Journey of a DepEd Standard Research Project." - March 24, 2024 CARL Institute (Carl Balita Institute) Seminar “Tech-Infused Teaching: Strategies for Effective ICT Integration in the Classroom” - April 6, 2024 DICT Region 4B- MIMAROPA Seminar “Globe Business E-Skwela 2024: Navigating the Future of Education Through Digital Innovation. - April 30, 2024 PROVDEV Training Center Ctalks: Innovative Teaching Approaches towards a strengthen brand of excellence with CPD Units Seminar . June 25, 2024 Mariano Marcos State University Outstanding Net Promoter score HUMANA Account (December 2020January 2021) Best in Quality Audit Score- LABCORP Account ( April 2022 - August 2022) Best in Consistent Attendance LABCORP Account ( March 2022- May 2022) - Top Releases/ Productivity Agent LABCORP Account ( November 2021 to August 2022) - CHARACTER REFERENCES Jay Ann F. Añonuevo Mayor Senior Graphic Designer at ABS-CBN - Benjamin Fontanilla lll Customer Service Specialist AMAZON - - Joven G. Ceriza, ASN, LPT Coast Guardsman PHILIPPINE COAST GUARD - Tools and Apps can utilize: Tools and Apps can utilize: