Romelie Geregia

ROMELIE T. GEREGIA Unit 5 Carbonel St. Pagrai Hills Subd. Antipolo City-- OBJECTIVE ● To obtain any position that will enable me to use my experiences in multitasking skills, financial services and other relevant BPO work experiences. SKILLS ● Ability to think analytically for strategic decision making ● Extensive experiences in customer care, billing, claims and account fraud detecting services ● Good organization skills for maintaining records ● Good written and verbal skills ● Proficient in basic computer knowledge including MS office. WORK EXPERIENCES Highlights ● Wells Fargo International Solutions Inc. – Philippines. Fraud and Claims Operations Representative II (Remote Channel Deposit Verification) October 2021 – February 2023) ● JP Morgan Chase Fraud Analyst II (Debit card fraud prevention, Credit card fraud prevention, Claims Reg E, Claims IBP, Electronic Money Movement) October 2017- August 2021 ● The Results Companies Q Plaza. (SiriusXM Customer care representative June 2017 – October 2017) ● Convergys Phil. Program Ready Trainer (Macy’s Credit) – January 2016 – May 2017 Trained and supported new hire classes in MDC. Created modules and ran refreshers when requested ● Convergys Phil. Program Transition Coach (Macy’s Credit) – September 2014- December 2015 Supported transition for Macy’s account for MDC in 2015. Provided floor support and coaching for new hires ● Customer service care (Macy’s Credit) – April 22 2013 – September 2014 Took customer service calls EDUCATIONAL ATTAINMENT 2011 ICCT Colleges Inc, Trimester., Cainta Main Branch Finished Degree of Elementary Education (BEED)/ Early Childhood Educ (ECED) 2008 Mayamot National High School 2004 Mayamot Elementary School CHARACTER REFERENCES Baraguir Hussein Sukarno JP Morgan Chase& Co., TL/Supervisor Fraud and Claims Phones- Work email:- Sheila Diokno JP Morgan Chase Employee (Mortgage loan) Operation Senior Specialist I Retail Legacy Closing1566 31st st eSquare Zone, Crescent Park west, Bonifacio, Floor 14 Taguig City Manila, 1634 Philippines- Sheryl Cruz--JP Morgan Chase& Co., Account Specialist II NET PLAZA BUSINESS BANKING Cheni Rivera Vergara Training Manager at Convergys/Concentrix Socmed acct Cheni Rivera Vergara Ma. Louie B. Garcia Wells Fargo Account Manager (RCDV- Wells Fargo Drive Mckinely Hill Cyber Park Pinagsama Taguig City Philippines