Romel John Rivera

ROMEL JOHN S. RIVERA #93 PUROK 2, BRGY. CANAN, PANIQUI, TARLAC- PROFESSIONAL SUMMARY    Reliable individual and is highly independent. Does not require high supervision. Facilitates work challenges as motivation for better improvement. SKILL HIGHLIGHTS           Telephone Inquiries Customer Service Invoice Processing Telecommunication skills Multi-line phone usage Adaptability Conflict Resolution Listening Skills Creative Problem Solver Strong Organizational Skills WORK EXPERIENCES: March 2017 - Present Sutherland Global Phils. Consultant We provide anti virus software. We also deal with billing inquiries and product support (Pre sales  and After sales). November 2012 – March 2017 Transcom Worldwide Inc Customer Service Representative  Offer full range of customer service to assigned Employer’s Clients, by phone, fax, or mail/e-mail. Full range of customer service includes handling of incoming calls and outgoing calls including sales calls. Includes data input to Client’s programs and other back office tasks. August 2011 – August 2012 NCO Clark Philippines Inc. Clark, Pampanga Customer Service Representative Ensure superior customer experience by addressing customer concerns, demonstrating  empathy and resolving problems on the spot.  Cross-trained and provided back-up for other customer representatives if needed.  Provided customer service during an average of 60 calls per day by answering customer inquiries, solving problems and providing product information. Tracked advertising promotions for clients.  August 2010 - July 2011 Baguio Country Club, Baguio City, Benguet Head Communication Officer  Coordinated with the management for proper manning within the designated area of duty. Trained incoming employees within the section to perform what is expected from them.  Handled complaints from customers and from fellow employees as well.   Organized weekly sales reports for the sale department to track product success. June 2008 – August 2010 Baguio Country Club, Baguio City, Benguet Communication Officer  Processed different customer’s request via telephone.  Coordinated with outside agencies during time of emergency.  Played a vital role in the company’s mode of communication through telephone or mobile phone, radio, etc. Organized telephone bills and monitoring of incoming and outbound calls.   Organized weekly sales reports for the sale department to track product success. EDUCATIONAL BACKGROUND AND TRAININGS: Tertiary Level: Saint Louis University, Baguio City Bachelor of Science in Psychology  Attended training in test administration and test interpretation Facilitated homeroom activities in extension schools.  Attended module seminars for personality development and behavioral  understanding Secondary Level: Saint Louis High School-Philex -) Padcal, Tuba, Benguet Baguio City National High School-) Bonifacio St., Baguio City Elementary Level: Bakakeng Elementary School-) Bakakeng Norte, Baguio City Philex Mines Elementary School -) Padcal, Tuba, Benguet CHARACTER REFERRENCE: ALEXANDER PAUL ROSALES- TEAM MANAGER Transcom Worldwide Frontera Verde Tiendesitas, Transcom Building, Pasig City Contact no- PAULO ENRICO NAVARRO – TEAM MANAGER Transcom Worldwide Frontera Verde Tiendesitas, Transcom Building, Pasig City Contact no-