Romel Jay Pacleb

Romel Jay P. Pacleb Block 13, Lot 61, Estancia Subdivision Sibulan, Negros Oriental, Philippines Mobile No.: - Skype: romelpacs Email Add:- Current Location: Dumaguete City, Philippines PERSONAL DATA Age: 26 Date of Birth: January 27, 1991 Gender: Male Civil Status: Single Height: 5’3 Weight: 85 kg Nationality: Filipino Religion: Born-Again Christian Permanent Address: New Calamba, Kalawit, Zamboanga del Norte, Philippines WORK EXPERIENCE Company: Convergys Philippines Inc. Position: Tier 2, Customer Service Associate Duration: November 2016-Present Company Industry: Time Warner Cable/Spectrum Location: Two Sanparq Building, Lacson St, Bacolod, 6100 Department: High Speed Data-Technical Support Job Description: • Provides quality customer service in every call performed by applying phone ethics, principles and standards • Provide technical support to our clients if they have issues with their internet services. Company: Qualfon Philippines Inc. Position: Tier 3, Number Portability Specialist Duration: May 2, 2011 – June 2016 Company Industry: Tracfone Wireless Location: LinkSy Blg, Bantayan, Dumaguete City, Philippines Department: Number Portability Job Description: Provides quality customer service in every call performed by applying phone ethics, principles and standards Talks to customer to gather details, probing for necessary information’ Evaluates and responds to client requests regarding various technical queries and concerns with accuracy and consistency Process purchase prepaid minutes through client credit cards Processes orders, subscriptions, claims and returns via phone. Check updates, process flows, information and other record encoded on database and application regularly to ensure compliance with client specifications Corresponds with and generates data/records for the clients Porting phone numbers real time Reason for Leaving: Resignation Company: 51Talk Philippines Position: ESL English Teacher Duration: June 2016 - Present Company Industry: Online Teacher Location: Home-Based Job Description: Teach Chinese students using the English Language Company: Onlinejob.ph  Position: Email and Chat Support Duration: July 2015- December 2016 Company Industry: Onlinejob.ph Location: Home-Based Department: Customer Support Job Description: Provide customer service support to customers via email. Provide live chat support Provide tracking information and answer questions including from general and technical inquiries Email Support for an e-commerce website EDUCATION   Highest Education Second Highest Education Education Level: Bachelor's / College Degree Bachelor's / College Degree Education Field: Education, Major in Home Economics Hotel and Restaurant Services Course: Bachelor of Secondary Education Hotel and Restaurant Services School/University: Foundation University STI College Location: Dumaguete City Dumaguete City Date: June 2014 –March 2016 Jun 2009 - Mar 2011 SKILLS Skill Remarks 1. English Communication (both oral and written) Excellent 2. Computer Skills Excellent 3. Cooking Excellent 4. Driving(2/4 wheels) Excellent TRAININGS/SEMINARS Date Topic/Course Title August 2008 TESDA Commercial Cooking LANGUAGES SPOKEN Language Proficiency Level (5=Excellent;1=Poor) 1. English 5 2. Filipino(Visayan & Ilocano) 5 REFERENCES Stephen Villegas Operations Manager Agape R&R Foods, Magnolia San Miguel Contact No: - Bernadette Sharon Rivadinera Activities Coordinator Qualfon Dumaguete Contact No: - Ian James Ormo Operations Manager Qualfon Dumaguete Contact No:- Maria Theresa Dayon Subject Matter Expert/Mentor Convergys Bacolod Contact No:-