Romel Francisco
(--
Experience
5 years
Previous
Wipro IT Technologies Inc
Service Desk Analyst
Education
De La Salle Araneta University
Bachelor's, Computer Science/ IT (2011)
Nationality
Filipino
Experience
June 2016 – Dec 2016
(6 Months)
July 2015 – May 2016
(10 Months)
Nov 2013 – Apr 2015
(1 year 5 months )
Jan 2012 - May 2013
(1 year 4 months )
Service Desk Analyst
Wipro IT Technologies Inc
Monthly Salary PHP 25,000
Service Desk Analyst – supports Active Directory concerns/issues and network configurations for both Corporate and Retail. Troubleshoots both Mac and Windows OS.
Service Desk Analyst
Atos Information Technology Inc
Monthly Salary PHP 23,000
Service Desk Analyst – supports Active Directory concerns/issues and network configurations for both Corporate and Retail. Troubleshoots both Mac and Windows OS.
Technical Support Engineer
Datacom IT Systems Asia
Monthly Salary PHP 21,000
Technical Support Engineer – supports virtual environments for Mac to run Windows OS simultaneously. Troubleshoots both Mac and Windows OS.
Technical Support Agent
Teleperformance Philippines
Monthly Salary
PHP 18,000
Supported printers through both hardware and software. Performed troubleshooting procedures. Supported MAC 10.4 to 10.8 OS and Windows 2000 to Windows 8.
Feb 2011 - Jan 2012
(11 months )
Customer Support Representative
Aegis PeopleSupport Inc.
Monthly Salary
PHP 10,000
Customer Care Representative - focuses on assisting customers regarding their account inquiries, modifications, troubleshooting and billing concerns
Oct 2007 - Mar 2010
(2 years 5 months )
Student Assistant, Technical Support Staff
De La Salle Araneta University
Technical Support Staff of the Systems Management Office which mainly focuses on PC troubleshooting.
Design and Lay-outing of the De La Salle Araneta College Yearbook
Education
2011
De La Salle Araneta University
Bachelor's/College Degree in Computer Science/Information Technology | Philippines
Grade
Incomplete (Finished up til 3rd Year)
Character Reference:
Veralyn Dela Cruz
Team Lead; ATOS Information Technology Inc
Email:-Contact number: -
John Carlo Tercero
QA/Trainer; Datacom IT Systems Asia
Email:-Contact number:-
Jinky Cruz
QA/Trainer; Datacom IT Systems Asia
Email:-Contact number:-
