Romel Barboza

ROMEL BARBOZA • 96 Santa Clara, Corozal, Belize C.A. • • - - Industrial production operator with background in Mathematics ,Chemistry, Sales and Customer service. Experienced in accurately taking customers order and have them precisely done and in a timely manner in order to meet production deadlines. Also providing exceptional customer service skills to resolve customers problems. Education 09/200505/2006 Bachelor in Industrial Chemistry University of Houston Downtown Sep 2005 - May 2006 Credits towards Bachelor in Industrial Chemistry- B.S. University of Houston Downtown- UHD Credits in Mathematics, Chemistry(Lab Exp) and Computer science 09/2001-09/2005 Associates in Science degree Houston Community college System Aug 2001 - Sep 2005 Associates in Science Degree- A.S. Houston Community College System- HCCS 2 year degree in applied Science(laboratory experiments) Work experience 07/21/2022-Current Virtual Assistant/Appointment Setter Easy VA Outsourcing Schedules consultations between sales staff and prospective clients. Create leads and passing them off to acquisition managers 08/15/2021-07/15/2022 Customer Service Representative World Wide VA Outsourcing Resolve customer issues efficiently and courteously Provide a memorable customer experience and awesome customer service for fleet and drivers with fuel card services and issues. Complete after-call work and other assigned administrative duties efficiently. Provided Help desk and team support 10/30/2018-07/07/2021 Sales Representative RccBPO Meet individual and company sales targets Handle and resolve customers’ complaints Process payments regarding credit cards 04/15/201810/28/2018 Customer Service Agent Protel BPO Customer service-Customer Satisfaction Sales- Sales Goals & Quotas Skills Science Strong Mathematics and Science skills Technical and practical understand of laboratory equipment and processes. Interpersonal Work and get along well with other Excellent communication skills Computer Proficient Can operate computer using software like MS words, Excel, etc. Bilingual Speak English and Spanish fluently Reference Sandy Peters/Managing Director Easy VA Outsourcing - Barry Patnett/Founder/Manager World Wide VA Outsourcing- Marcos Vasquez/Operation Manager RccBPO-Orange Walk- Misael Cowo/Human Resource Manager Protel BPO - Ext. 101