EXPERIENCE
Event Technical Coordination with Administrative and Recruitment Support
JANUARY 27,2024-SEPTEMBER 30,2025
BALLERTV
Managed technical operations for live events,Conducting training virtually sessions for site
leads with new hire orientation, equipment training, safety protocols and explaining before
and after workarounds of the event.
Helps site leads with on-site setup, troubleshooting equipment, and ensuring stable internet
connectivity.
Monitoring live event streams in real time, identifying and resolving technical issues related
to equipment, internet, or website delivery to ensure a seamless viewer experience.
ROME RAPHAEL
PODICO
VIRTUAL ASSISTANT
Secure a responsible career opportunity to fully
utilize my knowledge and skills, while making a
significant contribution to the success of the
company.-
Streamlined recruitment processes by filtering applicants, managing candidate data, and
maintaining an organized database of site leads and event staff.
Spearheaded pre-event content management by editing and updating event information to
ensure accurate scheduling and smooth broadcast delivery.
Coordinated post-event follow-ups with hired staff, gathering feedback to evaluate
performance and improve future event experiences.
Data Entry and Sales & Consultative Service
OCTOBER 3, 2023- JANUARY 17, 2024
SELECT SAVE INCORPORATED
Managed a comprehensive client engagement cycle across multiple channels (phone,
email, and text), consulting with prospects to understand internet service needs and
usage patterns.
Provided expert recommendations on suitable internet service providers and packages
based on detailed analysis of client area availability and activity requirements.
-
BLK 8 LOT 9 Malesido Homes Phase 1, Barangay
San Isidro, General Santos City, 9500
Achieved high conversion rates by guiding clients efficiently through the entire
registration and service acquisition process, ensuring a smooth customer experience.
Team Leader and Medical Sales Outbound Verifier
SKILLS
Problem Solver
Innovative
Service Focused
Strong decision maker
JANUARY 30, 2023- SEPTEMBER 29, 2023
Gateway Connect BPO
Guiding and assisting the team achieving operational excellence, completing
Service Management Tech Savy
sales needs, meeting objectives and providing exceptional client experience.
LANGUAGES
Calling customers for the renewal of their health insurance and if interested
English
Tagalog
Cebuano
informed clients to be transferred to a specialist to add and process the
renewal of their health benefits.
EXPERIENCE
Data Encoder and Lead Generation
JANUARY 25, 2022- JANUARY 17, 2023
MOGUL TRADES
Driving virtually around the State of Louisiana, Texas and California by using the deal
machine application to find properties that are for sale, foreclosed and for rent.
Getting information using websites like Zillow, Realtor, Redfin and more, to find about the
condition of the property and the contact details.
Calling the homeowner and setting appointments for prospect homeowners who are open to
sell their property.
ROME RAPHAEL
PODICO
VIRTUAL ASSISTANT
Secure a responsible career opportunity to fully
utilize my knowledge and skills, while making a
significant contribution to the success of the
company.-
MAY 10, 2021- JANUARY 10, 2022
ONE TANGO DIGITALS
Guiding and assisting the team achieving operational excellence, completing sales
needs, meeting objectives and providing exceptional client experience.
Calling customers for their renewal of their health insurance and if interested informed
client to be transferred to a specialist to add and to process the renewal of benefits.
Customer Service, Technical Support and Sales Representative
NOVEMBER 4, 2019- MAY 1, 2021
Sutherland Global Services,
Provides customer service and technical service for all services offered
(Internet,Mobile services, Telephone and Cable service).
-
BLK 8 LOT 9 Malesido Homes Phase 1, Barangay
San Isidro, General Santos City, 9500
Creating new accounts for new services, data entry, accept payments. Answer
all inquiries and billing and dispute problems.
Offering available promotions to minimize client’s monthly billing and
SKILLS
Problem Solver
Innovative
Service Focused
Strong decision maker
Service Management Tech Savy
LANGUAGES
English
Team Leader and Medical Outbound Sales Verifier
Tagalog
Cebuano
processing sales order of any product and sending all information through mail
and email.
HOBBIES
Running
Listening to music
Cooking
Watching movies
Reading
