Rome Rafol

ROME ANGELO RAFOL VIRTUAL ASSISTANT/QUALITY ANALYST About Me I have 7 years experience at Accenture, starting as a Data Analyst and advancing to QA Analyst with expertise in quality assurance and analytics. I also bring 2 years of customer service experience from Alorica and hold a Bachelor of Science in Industrial Technology, majoring in Computer Technology. Currently, I excel as a Virtual Assistant at A1SS Pte Ltd, managing subcontracting opportunities, logistics schedules, and administrative tasks. Outside of work, I enjoy photography and video editing, volunteering for Accenture events. TRAININGS The Core of an Assertive Communicator - People Ignite Writing with Precision – Accenture Local Introduction to Stakeholder Management – Accenture Local Skills & Expertise Microsoft & Google Workspace Research Analysis and Interpretation Quality Assurance & ISO Standards Computer Hardware & Software Operations Facilitation Adobe Photoshop, Lightroom and Premier Experience Virtual Assistant March 2024 – Present A1SS Pte Ltd, Singapore (Remote) As a virtual assistant for A1SS Pte Ltd, I research subcontracting opportunities, make outbound calls to discuss services, compile logistics companies' schedules and rates, and handle various administrative tasks for clients. Quality Analyst March 2020 – Present Accenture Leads and performs quality inspections, documents findings by following required audit processes and procedures. Provides trend analysis and participates in audit calibration processes where required. Creates error trend analysis, scorecards, and proposes immediate action plans to operations. Data Analyst April 2017 – March 2020 Accenture Performed data entry and maintained tracking tools, updated systems per standard documentation, delivered operational reports, managed inventory and work allocation, and handled reporting change requests. Collaborated with subject matter experts and assisted in designing report views, including Excelbased and dashboards. Customer Service Associate July 2015 – April 2017 Alorica Interacted with healthcare providers to provide information addressing inquiries regarding claims for healthcare insurance. Education Mariano Marcos State University Bachelor of Science (B.S.) in Industrial Technology, Major in Computer Technology 2012 – 2016 www.linkedin.com/in/romerafol www.facebook.com/RomeAngelo